Customer Support Executive

A.V.CORE; Pune District; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Incentives

Job summary

AV Core in Baner, Pune is seeking a Tele caller – Home Cinema Solutions to connect with potential customers, explain products, and schedule appointments for the sales team.

You will handle outbound and inbound calls, log interactions in the CRM, and work towards daily targets for calls, leads, and site visits. A 12th pass or graduate with good communication is required; incentives may be offered.

Qualifications

• Minimum qualification: 12th Pass or Graduate.
• Experience in tele calling, or customer service is preferred.
• Good communication and convincing skills.
• Basic knowledge of computers, MS Office, and CRM software.
• Ability to explain products and services clearly over the phone.
• Good follow-up, negotiation, and customer-handling skills.
• Willingness to learn about home theatre systems, projectors, speakers, and home cinema installations.

Responsibilities

• Make outbound calls to promote home cinema room solutions.
• Handle incoming calls and inquiries from customers.
• Explain product features, installation services, and available solutions.
• Understand customer requirements and forward qualified leads.
• Follow up with prospects regarding quotations, site visits, and proposals.
• Schedule appointments for sales reps and site inspections.
• Maintain accurate records of calls and customer details in CRM.
• Coordinate with sales and technical teams for timely responses.
• Achieve assigned daily calling targets, lead-generation targets, and appointments.
• Maintain professional communication and build positive relationships.
• Follow up with existing customers for feedback, referrals, and additional requirements.

Skills

Good communication

Convincing skills

Follow-up

Customer handling

Willingness to learn

Education

12th Pass / Graduate

Tools

CRM software

MS Office

Job description

JOB DESCRIPTION Customer Service & Support (HOME CINEMA ROOM)

Company Name: AV Core
Job Title: Tele caller – Home Cinema Solutions
Department: Sales & Marketing
Reporting To: Sales Manager / Business Development Manager
Job Location: Baner Pune

Job Summary

We are looking for an enthusiastic and customer-focused Tele caller connect with potential customers, and promote our home cinema room solutions. The candidate will be responsible for explaining our products and services, following up with customers, scheduling appointments, and supporting the sales team in converting inquiries into business opportunities.

Key Responsibilities

1. Make outbound calls to potential customers to promote home cinema room solutions, including home theatre systems, projectors, screens, audio systems, and related products.
2. Handle incoming calls and inquiries from customers interested in setting up a home cinema room.
3. Explain product features, benefits, installation services, and available solutions according to customer requirements.
4. Understand customer requirements, budget, room size, and preferences, and forward qualified leads to the sales team.
5. Follow up with prospective customers regarding quotations, site visits, product demonstrations, and proposals.
6. Schedule appointments for sales representatives, technical consultants, and site inspections.
7. Maintain accurate records of calls, customer details, inquiries, and follow-up activities in the CRM or company database.
8. Coordinate with the sales and technical teams to ensure timely responses to customer queries.
9. Achieve assigned daily calling targets, lead-generation targets, and appointment targets.
10. Maintain professional communication and build positive relationships with customers.
11. Follow up with existing customers for feedback, referrals, and additional product requirements.

Required Skills and Qualifications

• Minimum qualification: 12th Pass or Graduate.
• Experience in tele calling, or customer service is preferred.
• Good communication and convincing skills.
• Basic knowledge of computers, MS Office, and CRM software.
• Ability to explain products and services clearly over the phone.
• Good follow-up, negotiation, and customer-handling skills.
• Willingness to learn about home theatre systems, projectors, speakers, and home cinema installations.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Number of qualified leads generated.
• Number of appointments and site visits scheduled.
• Follow-up completion rate.
• Conversion of inquiries into sales opportunities.
• Customer satisfaction and quality of customer interaction.
• Achievement of monthly targets.

Working Conditions

• Full-time position.
• Office Time: - 10 AM to 7 PM
• Week off - Sunday
• Office-based role with regular coordination with the sales and technical teams.
• Salary: 20,000/- to 25,000/-.
• Incentives: Performance-based incentives may be provided as per company policy.

Expected Outcome

The Tele caller should consistently generate quality leads, maintain effective customer relationships, schedule sales appointments, and contribute to increased sales of home cinema room solutions.