Customer Support Executive

TVS Credit Services Ltd; NTR; On-site; INR 250,000 - 400,000; Full time

Job summary

TVS Credit Services Ltd is seeking a customer service professional to assist visitors at the area office and address queries related to loan accounts, NOC, RC, refunds, and e-mandates.

You will resolve complaints promptly, maintain CRM records, and educate customers on self-service channels while collaborating with Sales and Collections to ensure a seamless experience.

Responsibilities

• Greet and assist customers who visit the area office.
• Address customer queries and concerns related to services.
• Provide accurate and timely information regarding loan account statuses, NOC, RC, Refund, E-mandate and other necessary services.
• Resolve customer complaints and issues in a professional and timely manner.
• Conduct follow-up calls or meetings to ensure customer satisfaction and resolve any outstanding issues.
• Maintain a thorough understanding of the companys products and services.
• Educate customers about self-service features/channels, benefits, etc.
• Maintain customer visit records in CRM with purpose of visit and resolution details.
• Adhere to company policies, procedures, and regulatory requirements.
• Prepare regular reports on customer interactions, transaction volumes, and feedback.
• Work closely with Sales, Collection and other CFT members and departments to ensure seamless customer experience delivery.
• Provide feedback to management on customer trends and potential areas for improvement.
• Should check the Cross sell & Insta card eligibility of customers and probe for customer interest to capture leads to contribute to Revenue generation

Job description

Role & responsibilities

• Greet and assist customers who visit the area office.
• Address customer queries and concerns related to services.
• Provide accurate and timely information regarding loan account statuses, NOC, RC, Refund, E-mandate and other necessary services.
• Resolve customer complaints and issues in a professional and timely manner.
• Conduct follow-up calls or meetings to ensure customer satisfaction and resolve any outstanding issues.
• Maintain a thorough understanding of the companys products and services.
• Educate customers about self-service features/channels, benefits, etc.
• Maintain customer visit records in CRM with purpose of visit and resolution details.
• Adhere to company policies, procedures, and regulatory requirements.
• Prepare regular reports on customer interactions, transaction volumes, and feedback.
• Work closely with Sales, Collection and other CFT members and departments to ensure seamless customer experience delivery.
• Provide feedback to management on customer trends and potential areas for improvement.
• Should check the Cross sell & Insta card eligibility of customers and probe for customer interest to capture leads to contribute to Revenue generation