Customer Support Executive | Non Voice process |

Talent Acquaintance; Ernakulam; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in India seeks a customer support specialist to handle chat inquiries, resolve issues, and deliver exceptional service. You will engage with customers in real-time, gather details, and escalate when needed.

The role emphasizes clear written communication, problem-solving, and teamwork. Proficiency with CRM tools and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Proficiency in using CRM software and other support tools.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem-solving

Communication

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.