Customer Support Executive | Non Voice process |

Talent Acquaintance; Jaipur; On-site; INR 201,000 - 290,000; Full time

Job summary

Talent Acquaintance in Jaipur is seeking a customer-focused chat support associate to deliver exceptional service. You will handle inquiries, resolve issues, and maintain accurate CRM records while collaborating with internal teams to improve the customer experience.

We value clear written and verbal communication, strong problem-solving, and the ability to manage multiple tasks in a fast-paced environment. Prior experience in chat or non-voice support is preferred.

Qualifications

• Experience in customer-facing roles, preferably chat or non-voice support.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Written communication

Verbal communication

Problem solving

Teamwork

CRM software

Attention to detail

Tools

CRM software

Ticketing system

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.