Customer Support Executive(Email Writing & Chat Support)

Right Advisors; Faridabad District; On-site; INR 420,000 - 560,000; Full time

Job summary

Right Advisors Private Limited is seeking a proactive Customer Support Executive to learn product workflows and assist customers via chat and email. The role emphasizes clear communication, problem solving, and a learning mindset while supporting users of our SaaS offerings.

Ideal candidates have 1–3 years in customer support, strong English skills, and the ability to work in a fast-paced environment. Must be based in Faridabad with daily office commute.

Qualifications

• 1–3 years of experience in customer support (SaaS or tech products).
• Excellent written and verbal communication in English.
• Ability to learn product workflows and user journeys quickly.
• Strong problem-solving and analytical thinking.
• Comfortable working in a fast-paced environment and handling multiple conversations.

Responsibilities

• Handle customer queries via chat and email in a timely and professional manner.
• Understand product workflows and guide customers with step-by-step solutions.
• Troubleshoot issues and provide accurate resolutions.
• Escalate technical bugs or complex issues to the internal team.
• Maintain proper records of customer interactions and issues.
• Collaborate with internal teams for faster resolution.
• Ensure high levels of customer satisfaction and support quality.

Skills

Communication skills

Problem solving

Learning mindset

English proficiency

Tools

Intercom

Slack

Linear

Job description

Customer Support Executive(Email Writing & Chat Support)

Right Advisors Private Limited is a human resource consulting and staffing organization based in Faridabad, India, providing recruitment and managed HR services to businesses across multiple industries. The company focuses on building long-term partnerships with clients by delivering cost-effective talent acquisition and workforce management solutions.

Their services include recruitment, contract staffing, payroll management, executive search, and recruitment process outsourcing (RPO). With a solutions-based consulting approach, the firm combines management consulting practices with flexible staffing models to help organizations improve productivity and focus on core business operations.

Right Advisors supports companies in building high-performance teams through talent acquisition, assessment, and development services.

Job Description

Role Overview

We are looking for a proactive and detail-orientedCustomer Support Executivewho can quickly understand our product workflows and assist customers effectively. The ideal candidate should have strong communication skills, problem-solving ability, and a learning mindset.

Key Responsibilities

• Handle customer queries via chat and email in a timely and professional manner
• Understand product workflows and guide customers with step-by-step solutions
• Troubleshoot issues and provide accurate resolutions
• Escalate technical bugs or complex issues to the internal team
• Maintain proper records of customer interactions and issues
• Collaborate with internal teams for faster resolution
• Ensure high levels of customer satisfaction and support quality

Tools & Platforms

• Intercom (Customer communication)
• Slack (Internal communication)
• Linear (Issue tracking and bug management)

Requirements

• 1–3 years of experience in customer support (preferably in SaaS or tech products)
• Excellent written and verbal communication skills in English
• Ability to quickly learn and understand product workflows and user journeys
• Strong problem-solving and analytical thinking skills
• Comfortable working in a fast-paced environment
• Ability to handle multiple conversations/tickets simultaneously
• Must be comfortable working in US night shift

Location Requirement

• Candidates should be based in Faridabad or nearby areas and available for daily office commute ~ DO NOT APPLY if unable to work from office

What We Are Looking For

• Strong learning ability and curiosity to understand the product deeply
• Customer-first attitude with patience and empathy
• Ownership mindset and proactive approach to resolving issues

Why Join Us

• Opportunity to work in a growing SaaS environment
• Hands‑on experience with modern support tools and workflow
• Learning‑driven culture with real ownership