Customer Support Executive

Bayleaf Hr Solutions; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Bayleaf Hr Solutions is hiring a Customer Support Specialist in Mumbai to handle queries via phone, email or chat and assist customers with product features. The role requires good communication, problem-solving skills and CRM knowledge.

Training junior team members and coordinating with Product, Sales and Marketing teams are part of the job. Ideal candidates will have experience in a customer support role, familiarity with help desk software, and the ability to manage multiple tasks with

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Skills

Customer support

CRM systems

Communication

Problem solving

Multi-tasking

Patience

Tools

Help desk software

Remote support tools

Job description

Current Job Location Andheri East for 1 month Later on it will be Nahur Location so if ur comfortable for Nahur Then Apply

Role & responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Preferred candidate profile

Experience as a Customer Support Specialist or similar CS role

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools
• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling tough cases