Customer Support & Operations Executive

Career Path HR Solution; Mumbai; On-site; INR 200,880 - 334,800; Full time

Job summary

Career Path HR Solution is seeking a tech-savvy Customer Support & Operations Executive in Mumbai. The role requires 1–3 years of experience, a graduate degree, and the ability to manage calls, emails, chats, and tickets while maintaining accurate CRM records.

You will coordinate order processing and use Microsoft Office tools for reporting, with an emphasis on leveraging AI tools to enhance responses and efficiency in a fast-paced D2C environment.

Qualifications

• Graduate in any discipline.
• 1–3 years of experience in Customer Support, CRM, or Operations.
• Experience in D2C, E-commerce, Retail, or Consumer Brands preferred.
• Excellent communication skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries through calls, email, chat, WhatsApp, and support tickets.
• Maintain accurate customer records using CRM and ticketing platforms.
• Coordinate order processing and support daily operational activities.
• Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
• Utilize AI tools to improve response quality and operational efficiency.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Skills

Communication

CRM systems

Excel

Word

Outlook

AI tools

Problem-solving

Multitasking

Attention to detail

Education

Graduate

Tools

CRM software

Ticketing systems

Microsoft Office

Job description

Job Title: Customer Support & Operations Executive
Location: Mumbai
Experience: 1–3 Years
Qualification: Graduate
Salary: Up to ₹30,000 per month
Employment Type: Full-Time

About the Role

We are looking for a tech-savvy Customer Support & Operations Executive to deliver exceptional customer service while supporting day-to-day business operations. The ideal candidate should have excellent communication skills, be comfortable using CRM systems and productivity tools, and thrive in a fast-paced D2C environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries through calls, email, chat, WhatsApp, and support tickets.
• Maintain accurate customer records using CRM and ticketing platforms.
• Coordinate order processing and support daily operational activities.
• Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
• Utilize AI tools (including ChatGPT) to improve response quality and operational efficiency.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Desired Candidate Profile

Educational Qualification

• Graduate in any discipline.

Experience

• 1–3 years of experience in Customer Support, Customer Service, CRM, or Operations.
• Experience in D2C, E-commerce, Retail, or Consumer Brands will be preferred.

Required Skills

• Excellent verbal and written communication skills.
• Strong knowledge of CRM and ticket management systems.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Tech-savvy with the ability to quickly learn new software and AI tools.
• Strong problem-solving, multitasking, and organizational skills.
• High attention to detail with a customer-first approach.

What We Are Looking For

• A proactive and ownership-driven professional.
• Someone passionate about customer experience and operational excellence.
• A quick learner who enjoys working with technology and automation.
• A team player capable of working in a fast-paced environment.