Customer Support Executive

PayU; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

PayU is hiring a Customer Service Executive/Sr Executive located in Mumbai. The role entails addressing customer complaints and requests promptly while ensuring adherence to Service Level Agreements (SLA).

The ideal candidate should possess strong analytical skills, hands-on experience with CRM systems, and familiarity with financial services, particularly loans. Proficiency in Excel is also a requirement for this position.

Qualifications

• Basic analytical skills are essential.
• Experience in CRM systems, particularly in customer service.
• Preferable experience in financial services and knowledge of loans.

Responsibilities

• Promptly act on customer complaints, requests, and queries.
• Follow up with internal teams for timely responses.

Skills

Analytical skills

CRM system experience

Excel (Pivot tables, VLOOKUP, HLOOKUP)

Job description

Job Details

Job Title: Customer Service executive/Sr executive

Job Location: Mumbai

Job Type: Contract

Key Responsibilities

• Actioning promptly on the customer complaints/requests/queries by maintaining the SLA.
• Followup with internal teams to ensure the timely response to the customer case.
• Excel skills required (Pivot tables, VLOOKUP, HLOOKUP)

Requirements

• Requires basic analytical skills
• Hands on experience in CRM system under customer service and preferably experience in financial services with knowledge of loans.