Customer Support Executive

Skyway Solution; Mohali; On-site; INR 180,000 - 280,000; Full time

Job summary

Skyway Solution is hiring a Customer Support Executive for an on-site role in Mohali. You will handle inquiries via phone, email, and online channels, resolve issues, and document cases in the system. Collaboration with internal teams is key to elevating service quality.

The role emphasizes empathy, professionalism, and strong communication, with a focus on maintaining high customer satisfaction across multiple channels. On-site work and rotating shifts may be required.

Qualifications

• Strong customer support and customer service skills to manage queries efficiently.
• Customer satisfaction and online support across channels.
• Technical support skills to troubleshoot basic problems.
• Excellent verbal and written communication with active listening and problem-solving.
• On-site in Mohali district with rotating shifts if required.
• Experience in customer-facing roles; BPO or service industries is a plus.
• Education: high school diploma; degree in any discipline preferred.
• Proficient with computers, CRM tools, and basic office software.

Responsibilities

• Handle day-to-day customer interactions via phone, email, and online channels.
• Provide timely and accurate responses to inquiries and resolve customer issues.
• Guide customers through processes and document cases in the support system.
• Collaborate with internal teams to troubleshoot and elevate service problems.
• Monitor customer feedback and contribute to service improvements.

Skills

Customer Support

Customer Service

Customer Satisfaction

Online Support

Technical Support

Verbal & Written Communication

Active Listening

Problem Solving

Education

High School Diploma

Tools

CRM tools

Office Software

Job description

Company Description

Skyway Solution, founded in 2015, is a staffing and placement organization recognized by clients as a top vendor partner. The company delivers a wide range of recruitment solutions across PAN India, supporting diverse sectors and business needs. Its talent network includes skilled professionals in IT, BPO, Logistics, Banking, Healthcare, Finance, Pharmaceuticals, and other major industries. Skyway Solution offers specialized expertise in both IT and non-IT recruitment, providing organizations with tailored workforce solutions and growth opportunities for candidates.

Role Description

The Customer Support Executive will handle day-to-day customer interactions through phone, email, and online channels, ensuring timely and accurate responses to inquiries. This full-time role is on-site, based in the Mohali district, and involves resolving customer issues, guiding customers through processes, and documenting cases in the support system. The executive will collaborate with internal teams to elevate and troubleshoot technical or service-related problems, while maintaining a high standard of professionalism and empathy. The role also includes monitoring customer feedback, contributing to service improvements, and supporting initiatives that enhance overall customer satisfaction.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage queries and issues efficiently.
• Candidates should possess Customer Satisfaction and Online Support skills to ensure a positive and responsive customer experience across channels.
• Candidates should possess Technical Support skills to understand, troubleshoot, and communicate solutions for basic technical problems.
• Candidates should have excellent verbal and written communication skills, with active listening and problem-solving abilities.
• Candidates should be comfortable working on-site in Mohali district and managing rotational shifts if required.
• Candidates should have prior experience in customer-facing roles; experience in BPO or service industries is an advantage.
• Candidates should hold at least a high school diploma; a degree in any discipline is preferred.
• Candidates should be proficient with computers, CRM tools, and basic office software.