Customer Support Executive

Drivers4Me; Kolkata District; On-site; INR 183,000 - 219,000; Full time

Job summary

Drivers4Me is hiring a Customer Support Executive in Kolkata, West Bengal to handle customer calls, resolve queries, and coordinate with operations for smooth service. The role requires excellent English communication and prior experience in customer support.

The position is full-time with a 10:00 AM – 7:00 PM shift. Fluency in English is mandatory; knowledge of Telugu is a plus and may assist in handling diverse customers. Freshers are not eligible.

Qualifications

• Must have prior customer support experience.
• Freshers are not eligible.
• Excellent English communication skills.

Responsibilities

• Handle incoming and outgoing customer calls.
• Address customer queries and provide appropriate assistance.
• Coordinate with the operations team to resolve customer concerns.
• Maintain effective communication and timely follow-ups with customers.
• Ensure customer satisfaction through prompt and professional support.
• Maintain call records and update customer information accurately.

Skills

English fluency

Telugu knowledge

Job description

WE'RE HIRING | Customer Support Executive

Location: Kolkata, West Bengal

Salary: ₹18,000 per month

Shift Timing: 10:00 AM – 7:00 PM

Job Type: Full-time

About the Role

We are looking for an experienced and customer-oriented Customer Support Executive with excellent English communication skills. The ideal candidate will be responsible for handling customer calls, resolving queries, and coordinating with the operations team to ensure a smooth customer experience.

Key Responsibilities

• Handle incoming and outgoing customer calls.
• Address customer queries and provide appropriate assistance.
• Coordinate with the operations team to resolve customer concerns.
• Maintain effective communication and timely follow-ups with customers.
• Ensure customer satisfaction through prompt and professional support.
• Maintain call records and update customer information accurately.

Requirements

• Fluency in English is mandatory.
• Knowledge of Telugu will be an added advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge.
• Prior experience in customer support is mandatory. Freshers are not eligible.

If you have the right experience and communication skills, we'd love to hear from you.

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