Technical Support Executive

Rewinh Group; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

Rewinh Group is seeking a Technical Support Executive to assist customers with technical issues across hardware, software, and networks. You will troubleshoot problems, guide users, and manage support tickets to ensure smooth IT operations.

Responsibilities include installing software, resolving system errors, and escalating complex cases to senior teams as needed. Strong communication and diagnostic skills are essential for delivering timely, effective support.

Qualifications

• Proficient in Windows OS and basic networking fundamentals.
• Ability to troubleshoot hardware and software issues across platforms.
• Familiarity with MS Office applications and data handling.
• Knowledge of SQL basics for querying data.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot software, hardware and network-related issues.
• Identify and resolve technical problems effectively.
• Install, configure and maintain software applications.
• Assist users with system and application errors.
• Create and manage technical support tickets.
• Escalate complex issues to senior teams when needed.
• Maintain records of customer issues and resolutions.
• Guide customers on software usage and procedures.

Skills

Windows OS

Basic Networking

Hardware & Software Troubleshooting

MS Office

SQL Basics

Technical Troubleshooting

Ticketing Tools

Remote Desktop Support

Email & Communication

Problem Solving

Tools

Ticketing Tools

Remote Desktop Tools

Job description

A Technical Support Executive is responsible for providing technical assistance to customers and resolving hardware, software, network and application-related issues. The role involves troubleshooting technical problems, responding to customer queries, maintaining IT systems and ensuring smooth operations through effective technical support.

Key Responsibilities

• Provide technical support to customers through phone, email and chat.


• Troubleshoot software, hardware and network-related issues.


• Identify and resolve technical problems.


• Install, configure and maintain software applications.


• Assist users with system and application errors.


• Create and manage technical support tickets.


• Escalate complex issues to senior technical teams.


• Maintain records of customer issues and resolutions.


• Guide customers on software usage and technical procedures.


• Ensure customer satisfaction through timely support.

Required Technical Skills

• Windows Operating System


• Basic Networking (LAN, WAN, TCP/IP)


• Hardware and Software Troubleshooting


• MS Office


• SQL Basics


• Technical Troubleshooting


• Ticketing Tools


• Remote Desktop Support


• Email and Communication Skills


• Problem-Solving Skills