Customer Support Executive

Mr Button; India; On-site; INR 300,000 - 420,000; Full time

Job summary

Mr Button is seeking a Customer Support Executive for its International BPO to manage NDR cases and work on reducing return-to-origin rates. This role focuses on delivering proactive customer care and efficient issue resolution.

The ideal candidate has CRM/Retention experience, preferably in the E-commerce/Fashion sector, and a strong customer-focused mindset with problem-solving skills. UG graduates are welcomed.

Qualifications

• Customer-focused with strong problem-solving abilities.
• Experience in CRM/Retention, preferably in E-commerce/Fashion.

Responsibilities

• Manage NDR cases and reduce RTO.

Skills

Customer-focused

Problem-solving

CRM/Retention

E-commerce experience

Fashion industry familiarity

Education

Any Graduate

Job description

Manage NDR cases and reduce RTO

Customer-focused and good problem-solving skills

Experience in CRM/Retention, preferably in the E-commerce/Fashion industry

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Customer Support Executive || International BPO ||