Customer Support Executive

Pagaar India; India; On-site; INR 305,000 - 365,000; Full time

Benefits offered by this job

Provident Fund

Job summary

Livguard Solar (SAR Group) in Gurugram is hiring a Customer Support Executive. The role requires a Graduate or Postgraduate with 6 months to 1 year in Tele-Sales or Customer Support to handle calls, respond to queries, generate leads, and schedule visits.

The position is on-site at Udyog Vihar and reports to Solar Operations. Salary up to ₹30,000 plus PF, with provident fund benefits and standard company processes.

Qualifications

• Graduate or postgraduate degree.
• 6 months to 1 year in Tele-Sales or Customer Support.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries regarding solar products and services.
• Generate and qualify leads for the sales team.
• Schedule site visits, installations and service appointments.
• Resolve customer complaints and escalator complex issues.
• Maintain accurate customer records in the CRM.
• Follow up with customers for timely resolution of queries.
• Coordinate with Sales, Service and Operations teams.
• Achieve productivity and quality targets.
• Follow company processes and customer service standards.

Skills

Tele-Sales

Customer Support

Communication

CRM

Education

Graduate / Post Graduate

Tools

CRM

Job description

URGENT HIRING CUSTOMER SUPPORT EXECUTIVE

Company: Livguard Solar (SAR Group)

Department: Solar Operations

Location: Udyog Vihar Phase 1, Gurugram

Position: Customer Support Executive

Qualification: Graduate / Post Graduate

Experience: 6 months 1 year experience in Tele-Sales / Customer Support

Salary: Up to 30,000 + PF

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries regarding solar products and services.
• Generate and qualify leads for the sales team.
• Schedule site visits, installations and service appointments.
• Resolve customer complaints and escalator complex issues.
• Maintain accurate customer records in the CRM.
• Follow up with customers for timely resolution of queries.
• Coordinate with Sales, Service and Operations teams.
• Achieve productivity and quality targets.
• Follow company processes and customer service standards.

Interview Location Plot No. 221, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016

Google Maps: https://maps.app.goo.gl/ya1w84Fc9887u8r66

Company Website: https://www.livguard.com