Global Customer Care Specialist

SolarEdge Technologies Inc.; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

SolarEdge Technologies Inc. in Bangalore is seeking a Global Customer Care Specialist to join our international support team. You will monitor escalations for VIP customers, troubleshoot PV product issues, and collaborate with global colleagues to maintain service levels.

Ideal candidates have 1–2 years in technical customer service, strong English communication, and the ability to work in shifts. You will document activities, analyze data, and contribute to knowledge bases used by frontline

Qualifications

• 1–2 years of professional customer service experience, preferably in technical helpline or remote support.
• Experience with Solar PV products’ installation, commissioning or maintenance is a plus.
• Strong analytical skills with attention to detail and accuracy.
• Excellent listening and questioning abilities.
• Outstanding verbal and written English communication.
• Ability to multitask in a fast-paced environment.
• Experience in an international organization is preferred.
• Ability to work in shifts.
• Strong report-writing and findings presentation skills.
• Excellent interpersonal skills and ability to build rapport with customers and teams.

Responsibilities

• Proactively monitor and escalate support service for VIP/Category customers.
• Resolve service escalations quickly and efficiently.
• Perform account analytics to maintain service levels and align strategies.
• Assist in troubleshooting grid-tie solar inverter issues during installation and startup.
• Use knowledge bases and other data sources to resolve problems.
• Update knowledge databases with new troubleshooting information.

Skills

Customer service

English communication

Analytical skills

Multitasking

Shift work

Education

Bachelor’s degree

Job description

Global Customer Care Specialist

India, Bangalore

Job Description

SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.Based in Bangalore

What will you be doing?

• Proactive monitoring and escalation of support service to VIP/Category customers and selected customers
• Resolve service escalations in the shortest amount of time and most efficiently and effectively
• Perform account service level analytics to help maintain service levels and align priorities and strategies.
• Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the
• installation and start up products by using general knowledge, product schematics, data stored in
• knowledgebase, and other sources of information available.
• Provide updates to knowledge database used by other technical support representatives with new
• troubleshooting information discovered in the resolution of customer calls.
• Manage the monitoring database of customer installations.
• Document all activities in ticketing system and other database software platforms.
• Interpreting data, analyzing results using statistical techniques and presenting it to the management
• Directly escalation and act as focal point to, Support, teams.
• Act as a customer service advocate to deliver required results.

Job Requirements

• At least 1 to 2 years of experience in professional customer service and in technical helpline or remote support
• Experience with Solar PV products’ Installation, commissioning or Maintenance.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Exceptional listening and questioning skills
• Outstanding verbal and written communications skills in English
• Ability to multitask in a very fast-paced environment
• Experience working for an international organization is preferred
• Ability to work in shifts.
• Adept at queries, report writing and presenting findings
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers