Customer Support Executive

Radical Minds Technologies Pvt. Ltd.; Dadri; On-site; INR 167,000 - 335,000; Full time

Job summary

Radical Minds Technologies Pvt. Ltd. in Noida is seeking a Customer Support Executive to handle inbound and outbound interactions across phone, email and chat, delivering accurate information and timely resolution.

You will log and track issues, escalate complex cases, follow SOPs, and maintain high-quality service while staying updated on client products and policies.

This full-time, on-site role requires strong English communication, empathy, and the ability to work in a fast-paced team.

Qualifications

• Strong customer service and client relationship skills with empathy and patience.
• Excellent verbal and written communication in English; other languages are a plus.
• Experience with CRM tools and ticketing systems for documentation and case management.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information and timely resolution of queries.
• Log and track issues, escalate complex cases as needed, and follow standard operating procedures.
• Maintain high-quality service and professionalism; collaborate with team members and supervisors.
• Stay updated on client products, services, and policies to ensure consistent support.

Skills

Customer service

Communication

Problem-solving

Teamwork

Adaptability

Education

High school diploma or Bachelor's degree

Tools

CRM tools

Ticketing systems

Job description

Company Description

Radical Minds Technologies Pvt. Ltd. is part of the Radical Minds group, which leverages highly qualified and experienced professionals across offshore, near-shore, and onshore locations to help clients address current challenges and prepare for future needs. The company delivers comprehensive solutions through a global delivery network designed to meet business objectives, cultural and language requirements, and cost optimization goals. Services span multiple industry verticals, providing operational excellence and deep industry knowledge. Radical Minds focuses on critical business processes, helping clients improve efficiency and customer experience through tailored support and technology-enabled services.

Role Description

The Customer Support Executive role is a full-time, on-site position based in Noida. In this role, the individual will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information and timely resolution of queries. Day-to-day responsibilities include logging and tracking issues, escalating complex cases as needed, following standard operating procedures, and maintaining high-quality service and professionalism. The Customer Support Executive will collaborate with team members and supervisors, meet performance metrics such as response time and customer satisfaction, and contribute feedback to improve processes and customer experience. The role also involves staying updated on client products, services, and policies to ensure consistent and reliable support.

Qualifications

• Strong customer service and client relationship skills, including empathy, patience, and a solution-oriented mindset.
• Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
• Ability to use CRM tools, ticketing systems, and standard office software for documentation and case management.
• Sound problem-solving and analytical abilities to understand issues, identify root causes, and propose effective solutions.
• Capability to work in a fast-paced, team-based environment and adapt to shifting priorities and client requirements.
• Willingness to work in rotational shifts, including weekends or holidays if required by business needs.
• Previous experience in customer support, contact center, or BPO environments is preferred but not mandatory.
• Minimum educational qualification: high school diploma or bachelor’s degree in any discipline; relevant certifications in customer service are a plus.