Customer Service Executive

Viva Holidays; Dadri; On-site; INR 223,000 - 335,000; Full time

Benefits offered by this job

One-way cab drop facility for female

Job summary

Viva Holidays in India is seeking a customer service professional to manage inquiries, resolve issues, and provide accurate information across phone, email, and other channels, ensuring a seamless experience for travelers.

You will cultivate product knowledge, upsell relevant travel options, and collaborate with internal teams to deliver service excellence while handling rotational shifts from evenings to nights.

Qualifications

• Experience: Freshers and candidates with 2+ years of relevant customer service experience are welcome to apply.
• Communication skills: Excellent verbal and written communication skills, with strong interpersonal abilities.
• Travel industry knowledge: Familiarity with travel booking platforms, reservation systems, and related tools will be an added advantage.
• Sales orientation: Strong persuasion, negotiation, and upselling skills with a focus on customer satisfaction.
• Problem-solving abilities: Ability to manage challenging situations, resolve concerns efficiently, and multitask under pressure.
• Industry awareness: Knowledge of travel regulations, booking policies, restrictions, and current travel trends is preferred.
• Teamwork & ownership: Ability to collaborate with colleagues while demonstrating initiative and independent decision-making.
• Shift flexibility: Willingness to work rotational shifts, including late evenings and nights, with rotational weekly offs.

Responsibilities

• Take complete ownership of customer inquiries, concerns, and complaints, ensuring a seamless and satisfactory resolution.
• Deliver prompt, professional, and effective assistance through phone calls, emails, and other communication channels.
• Identify customer concerns, provide timely solutions, and escalated complex or unresolved issues to the appropriate internal teams.
• Maintain a positive, empathetic, and solution-oriented approach while consistently delivering exceptional service.
• Develop comprehensive knowledge of our products, services, and travel-related offerings to provide accurate information and assistance.
• Identify opportunities to recommend relevant products or services while maintaining a customer-first approach.
• Coordinate effectively with internal departments to ensure smooth operations and efficient issue resolution.
• Maintain high standards of professionalism, responsiveness, accountability, and customer satisfaction.

Skills

Customer service

Verbal communication

Travel knowledge

Sales orientation

Problem solving

Industry awareness

Teamwork

Shift flexibility

Job description

Key Responsibilities

• Customer Relationship Management: Take complete ownership of customer inquiries, concerns, and complaints, ensuring a seamless and satisfactory resolution.
• Multi-Channel Customer Support: Deliver prompt, professional, and effective assistance through phone calls, emails, and other communication channels.
• Issue Resolution & Escalation: Identify customer concerns, provide timely solutions, and escalated complex or unresolved issues to the appropriate internal teams.
• Customer Satisfaction: Maintain a positive, empathetic, and solution-oriented approach while consistently delivering exceptional service.
• Product & Service Expertise: Develop comprehensive knowledge of our products, services, and travel-related offerings to provide accurate information and assistance.
• Sales & Upselling: Identify opportunities to recommend relevant products or services while maintaining a customer-first approach.
• Team Collaboration: Coordinate effectively with internal departments to ensure smooth operations and efficient issue resolution.
• Service Excellence: Maintain high standards of professionalism, responsiveness, accountability, and customer satisfaction.

Candidate Requirements

• Experience: Freshers and candidates with 2+ years of relevant customer service experience are welcome to apply.
• Communication Skills: Excellent verbal and written communication skills, with strong interpersonal abilities.
• Travel Industry Knowledge: Familiarity with travel booking platforms, reservation systems, and related tools will be an added advantage.
• Sales Orientation: Strong persuasion, negotiation, and upselling skills with a focus on customer satisfaction.
• Problem-Solving Abilities: Ability to manage challenging situations, resolve concerns efficiently, and multitask under pressure.
• Industry Awareness: Knowledge of travel regulations, booking policies, restrictions, and current travel trends is preferred.
• Teamwork & Ownership: Ability to collaborate with colleagues while demonstrating initiative and independent decision-making.
• Shift Flexibility: Willingness to work rotational shifts, including late evenings and nights, with rotational weekly offs.

Compensation & Benefits

Salary Package: ₹20,000-₹30,000 Gross per Month

• Competitive compensation based on experience, communication skills, capabilities, and interview performance.
• One-way cab drop facility for female employees.
• Opportunity to develop professional skills and grow within a dynamic, customer-focused work environment.