Customer Support Executive

Keyvalue Software Systems; Ernakulam; On-site; INR 240,000 - 360,000; Full time

Job summary

Cofee is a growing fee collection platform focused on helping educational institutions manage payments efficiently. We are seeking a Customer Support Executive who embodies empathy, clear communication, and a customer-centric mindset to help our users succeed.

As an entry-level role, you will be the first point of contact, build relationships, log issues in CRM, coordinate with teams, and gather feedback to improve the product. Fresh graduates welcome; training provided.

Qualifications

• Strong communication skills in English and Hindi.
• Open to entry-level candidates with a willingness to learn.
• Empathetic and clear communicator with good listening skills.
• Proficient in basic office tools and CRM usage.

Responsibilities

• Serve as the first point of contact for customer queries and product guidance.
• Build and maintain strong customer relationships.
• Resolve customer issues by coordinating with internal teams.
• Collect and share customer feedback with relevant teams.
• Maintain accurate customer records using CRM tools.
• Provide proactive support to drive customer success and satisfaction.

Skills

English communication

Hindi communication

Empathy

Problem solving

Time management

MS Office / Google Workspace

Education

Masters degree in any discipline

Tools

CRM tools

Job description

CoFee is an innovative fee collection platform designed to simplify and streamline the payment process for educational institutions and organizations. Our mission is to help our clients reduce administrative burdens and deliver an efficient, user-friendly fee management experience. As we expand, were looking for passionate individuals who can help us build meaningful relationships with our growing customer base.

We are seeking a Customer Support Executive who embodies empathy, excellent communication, and a strong desire to help customers succeed. Whether you are a recent graduate or new to this field, this role offers an exciting opportunity to develop your career in customer relationship management while working with a fast-growing tech product.

https://www.cofee.life/

What you will do:

• Serve as the first point of contact for customer queries and product guidance
• Build and maintain strong customer relationships
• Resolve customer issues by coordinating with internal teams
• Collect and share customer feedback with relevant teams
• Maintain accurate customer records using CRM tools
• Provide proactive support to drive customer success and satisfaction

What makes you a great fit:

• Strong communication skills in English & Hindi.
• Open to entry-level candidates with a strong willingness to learn
• Empathetic and clear communicator with good listening skills
• Strong problem-solving mindset
• Basic tech proficiency and eagerness to learn new tools
• Masters degree in any discipline (freshers welcome)
• High levels of empathy, patience, and customer focus
• Ability to multitask and manage time in a fast-paced environment
• Proficient in basic office tools (MS Office / Google Workspace)
• Hands-on training on the fee collection platform with continuous learning support
• Supportive, collaborative work culture
• Clear career growth opportunities based on performance
• Competitive compensation and benefits aligned with market standards for freshers

Join us and be part of a team dedicated to transforming fee management into a seamless, empowering experience for institutions and their communities!