Customer Support Executive

KeyValue Software Systems; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Hands-on training with continuous learning support

Collaborative work culture

Clear career growth opportunities

Job summary

A progressive software company in Hyderabad is seeking a Customer Support Executive to serve as the first point of contact for customer queries. The ideal candidate will have strong communication skills in English, Tamil, and Telugu, and exhibit empathy and a problem-solving mindset. Open to entry-level candidates, this full-time role focuses on building customer relationships and ensuring satisfaction. Join a team committed to transforming fee management and enjoy competitive compensation and career growth opportunities.

Qualifications

• 1–3 years of experience in customer support.
• Open to entry-level candidates with a willingness to learn.
• High levels of empathy and customer focus.
• Willingness to learn and adapt to a fee-collection platform.

Responsibilities

• Serve as the first point of contact for customer queries.
• Build and maintain strong customer relationships.
• Resolve customer issues by coordinating with internal teams.
• Collect and share customer feedback with relevant teams.
• Maintain accurate customer records using CRM tools.
• Provide proactive support to drive customer success and satisfaction.

Skills

Strong communication skills in English, Tamil & Telugu

Empathetic and clear communicator

Problem-solving mindset

Basic tech proficiency

Ability to multitask

Education

Bachelor’s degree in any discipline

Tools

MS Office

Google Workspace

Job description

Direct message the job poster from KeyValue Software Systems

Recruitment Professional, connecting talents for KeyValue Software Systems | RCBS’20

About KeyValue

KeyValue is a product development start-up, building highly scalable web and enterprise class software with a team of engineers specialised in Core Product Development.

In our belief, every man is truly the owner of his/her work, his craft and can do the best when each sailor sailing on our ship can see the horizon that we all are sailing towards. For us, the best talents are the open-minded, ever-learning and all-embracing ones. We create, live and code on the cloud.

About CoFee

CoFee is an innovative fee collection platform designed to simplify and streamline the payment process for educational institutions and organizations. Our mission is to help our clients reduce administrative burdens and deliver an efficient, user-friendly fee management experience. As we expand, were looking for passionate individuals who can help us build meaningful relationships with our growing customer base.

We are looking for a Customer Support Executive with 1–3 years of experience, strong communication skills, empathy, and a passion for helping customers succeed.

https://www.cofee.life/

What you will do:

• Serve as the first point of contact for customer queries and product guidance
• Build and maintain strong customer relationships
• Resolve customer issues by coordinating with internal teams
• Collect and share customer feedback with relevant teams
• Maintain accurate customer records using CRM tools
• Provide proactive support to drive customer success and satisfaction

What makes you a great fit:

• Strong communication skills in English, Tamil & Telugu.
• Open to entry-level candidates with a strong willingness to learn
• Empathetic and clear communicator with good listening skills
• Strong problem-solving mindset
• Basic tech proficiency and eagerness to learn new tools
• Bachelor’s degree in any discipline (freshers welcome)
• High levels of empathy, patience, and customer focus
• Ability to multitask and manage time in a fast-paced environment
• Proficient in basic office tools (MS Office / Google Workspace)
• Hands-on training on the fee collection platform with continuous learning support
• Supportive, collaborative work culture
• Clear career growth opportunities based on performance
• Competitive compensation and benefits aligned with market standards for freshers

Join us and be part of a team dedicated to transforming fee management into a seamless, empowering experience for institutions and their communities!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Business Development

• Industries

  Software Development

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