Customer Support Executive

Smashit Sporting Concepts Llp; Delhi Cantonment; On-site; INR 141,000 - 234,000; Full time

Job summary

PLAYALL is seeking a Customer Support Executive (Sports Community) for a desk-based, full-time role in Delhi NCR. The person will drive outbound lead conversion, manage the sports community on WhatsApp, and coordinate weekly performance reporting.

The position requires 1–3 years in telesales or community management, and strong English/Hindi communication. The role emphasizes high daily call volumes, independent work, and hands-on engagement with a vibrant sports community platform.

Qualifications

• Graduate in any discipline required.
• 1–3 years of telesales, telecalling, inside sales, or community management.
• Comfort handling high daily call volumes (150–200 calls/day).
• Strong verbal and written communication in English and Hindi.
• Genuine interest in sports and community building is a plus.

Responsibilities

• Make 150–200 outbound calls per day to prospective academy leads and community prospects.
• Clearly communicate academy program details, schedules, and pricing; follow-ups and CRM updates.
• Own and manage player WhatsApp groups; share weekly schedules and game updates.
• Share weekly reports on call volume, conversions, and community engagement.

Skills

Telesales

English & Hindi communication

Self-motivated

Community management

Education

Graduate in any discipline

Tools

WhatsApp

Google Sheets

CRM

Job description

PLAYALL

Customer support executive ( Sports Community)

Reports To

Operations Head

Location

Delhi NCR (Desk-based, Full-time)

Compensation

Up to 21,000/month (CTC)

Working Days

6 days/week

About the Role

We are looking for a Telesales Executive to drive outbound lead conversion for our academy programs and to own the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone who thrives on the phone, is comfortable with high daily call volumes, and can independently run a WhatsApp-first community without hand-holding. You'll be the first voice prospects hear and the steady presence our players message every week.

Key Responsibilities

1. Outbound Telecalling & Lead Conversion

• Make 150200 outbound calls per day to prospective academy leads and community prospects.
• Clearly communicate academy program details, schedules, and pricing to prospects.
• Handle lead follow-ups and basic query handling with a solution-first approach.
• Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction.
• Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up.
• Consistently work toward daily and weekly calling and conversion targets.

2. WhatsApp Sports Community Management

• Own and manage player WhatsApp groups — share weekly schedules, slot reminders, and game updates.
• Keep the community engaged with new game formats, polls, challenges, and activity updates.
• Be the go-to point of contact for player queries, feedback, and requests.
• Celebrate community milestones — standout players, regulars, and special game days.

3. Coordination & Reporting

• Share weekly reports on call volume, conversions, community engagement, and new sign-ups.
• Report to the Operations Head on performance, escalations, and resourcing needs.

Key Performance Indicators (KPIs)

• Daily/weekly outbound call volume (150–200 calls/day) and connect rate.
• Lead conversion rate and quality of qualified leads generated.
• Completeness and accuracy of call notes and CRM/tracker updates.
• WhatsApp community engagement — response rates, active members, poll/challenge participation.
• New sign-ups driven through community initiatives.
• Zero missed follow-ups or unresolved escalations.

Who We're Looking For

• Graduate in any discipline.
• 1–3 years of experience in telesales, telecalling, inside sales, or community management.
• Proven comfort handling high daily call volumes (150–200 calls/day).
• Highly self-motivated and proactive — able to work independently with minimal supervision.
• Strong verbal and written communication in English and Hindi.
• Genuine interest in sports and community building is a strong plus.
• Proficient in WhatsApp, Google Sheets, and basic CRM or calling tools.

What We Offer

• A vibrant, sports-first work culture with passionate teammates.
• Opportunity to grow with a fast-scaling sports community platform.
• Hands-on exposure to telesales, community building, and ground-level sports operations.
• Performance-based incentives and recognition for top performers.