Customer Support Executive

Renrui HR Services India Private Limited; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

Renrui HR Services India Private Limited is hiring a customer support professional to respond promptly to inquiries on social media and resolve issues across Twitter, Facebook, and Instagram. You will coordinate with other departments to ensure timely resolutions and maintain a positive brand reputation.

The role requires a high school diploma, strong English communication, data entry and typing skills, and the ability to multi-task in rotating shifts.

Qualifications

• High school/diploma required.
• Experience in customer support is advantageous.
• Strong phone and verbal communication in English.
• Good written and verbal communication skills.
• Good data entry and typing abilities.
• Customer focus and adaptability to different personalities.
• Proficient in computer applications.
• Ability to multi-task and manage time effectively.
• Flexible to work in rotational shifts.

Responsibilities

• Respond to customer inquiries, comments, and messages on social media promptly.
• Resolve customer issues and complaints effectively.
• Escalate complex issues to higher-level support or management.
• Coordinate with other departments for timely resolutions.
• Develop and maintain a knowledge base of FAQs and standard responses.
• Handle social media crisis cases promptly.
• Address negative feedback diplomatically and maintain brand reputation.
• Collaborate with marketing, PR, and support teams for consistent messaging.

Skills

Verbal communication

Active listening

Written communication

Data entry

Typing

Customer focus

Multi-tasking

Time management

Flexibility

English proficiency

Education

High school/ Diploma

Tools

MS Office

Job description

Job responsibilities for the role is mentioned below:

• Respond to customer inquiries, comments, and messages on social media (Twitter, Facebook & Instagram) promptly.
• Resolve customer issues and complaints effectively.
• Identify and escape complex or unresolved issues to higher-level support or management.
• Coordinate with other departments to ensure timely resolution.
• Develop and maintain a knowledge base of frequently asked questions (FAQs) and standard responses.
• Handle and address social media crisis cases promptly.
• Address negative comments or feedback diplomatically and work towards resolving issues to maintain a positive brand reputation.
• Collaborate with marketing, public relations, and customer support teams to ensure a consistent brand message and customer experience

Requirements and skills

• A minimum qualification of high school/diploma is required
• Previous experience in a customer support role would be of great advantage
• Strong phone and verbal communication skills along with active listening (English)
• Good written and verbal communication skills
• Must have good data entry and typing abilities
• Customer focus and adaptability to different personality types
• proficient in relevant computer applications
• Ability to multi-task, set priorities and manage time effectively
• Flexible to work in rotational shifts and week-off's