Customer Service Executive - US Voice Process

Suma Soft; Pune District; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Comprehensive benefits package

Health insurance

Paid time off

Job summary

Suma Soft in Pune District, Maharashtra, is seeking dynamic professionals for its US Voice Process team. The ideal candidate should have a graduation degree and at least 1 year of experience in handling US-based customers. Exceptional verbal and written English communication skills are essential, along with strong problem-solving abilities. This role offers a competitive salary, comprehensive benefits, and the chance to work in a collaborative environment with experienced professionals.

Qualifications

• Minimum 1 year of experience in US Voice Process.
• Excellent verbal and written English communication skills.
• Strong customer handling and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls for US customers.
• Maintain accurate documentation and follow process guidelines.
• Ensure customer satisfaction through effective communication.

Skills

Excellent communication skills

Customer handling

Problem-solving abilities

Education

Graduation in any stream

Job description

Job Summary

• We are looking for dynamic and customer focused professionals to join our US Voice Process team. The ideal candidate should possess excellent communication skills, a strong service mindset, and prior experience handling US-based customers.

Key Responsibilities

• Handle inbound and outbound calls for US customers
• Maintain accurate documentation and follow process guidelines
• Ensure customer satisfaction through effective communication

Requirements and Qualifications

Education and Experience

• Graduation in any stream
• Minimum 1 year of experience in US Voice Process
• Excellent verbal and written English communication skills
• Strong customer handling and problem-solving abilities Male candidates only

What We Offer

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunity to work with a leading IT services company and contribute to its growth and expansion in the US market.
• Collaborative and dynamic work environment with a team of experienced professionals.