Customer Support Executive

Aptara; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Aptara in Chennai seeks a Contracts Administrator to support commercial activities, including deal structuring, contract creation, pricing review, and approvals for offers. You will work with field sales for quoting, ensure compliance with company policies, and help manage contract terms with finance and legal teams.

Responsibilities include drafting, modifying and finalizing contracts, handling day-to-day queries via quoting tools and CRM, and resolving problems through research with internal

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience.
• Working knowledge of fundamental technical standards and methods.
• Applying professional principles, techniques, and procedures in own area.

Responsibilities

• Supports commercial activities including deal structuring, contract creation, pricing, review and approval for offers, contract management and providing support to field sales for quoting purposes.
• Ensures deals are structured and processed efficiently and align to company policies.
• Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate.
• Verifies compliance with internal policies (and external regulations).
• Responsible for drafting, modifying and finalizing contracts, including new and add-on business.
• Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and/or CRM system.
• May support sales enablement group.
• Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.
• Review and approve deals for company’s customers and prospects. This is an individual contributor role.

Education

Bachelor's degree

Advanced degree

Job description

Summary

Supports all commercial related activities including, but not limited to, deal structuring, contract creation, pricing, review and approval for offers, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations). Responsible for drafting, modifying and finalizing contracts, including new and add-on business. Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and/or CRM system. May support sales enablement group. Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success. Review and approve deals for company’s customers and prospects. This is an individual contributor role.

Scope

• Contributes to small team by taking ownership to deliver assigned activities.

Problem Solving

• Works on minimally ambiguous problems where solutions are often readily available
• Situations typically require an evaluative review of a variety of factors to understand problems.
• Applies company policies, business understanding and acquired techniques to complete day-to-day assignments.

Discretion and Impact

• Minimally impacts quality of own work and the work of others on team.
• Exercises judgment, within defined procedures; sometimes adapts practices in order to apply appropriate action.

Collaboration and Interaction

• May interact with high-level individual contributors and managers across multiple areas
• Builds productive internal working relationships that require regular interaction across similar areas.

Autonomy

• Based on clearly defined objectives, receives general instructions on routine work, detailed guidance on new assignments; begins to independently prioritize work.
• May provide broad guidance to individuals in process-oriented roles.

Knowledge

• Working knowledge and practical understanding of fundamental technical standards and methods.
• Applying professional principles, techniques, and procedures in own area of discipline; begins to take ownership of assigned activities.
• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience.