Customer Support Executive

VFRYT; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Job summary

A logistics tech startup in Bengaluru is seeking fresh graduates for a full-time Customer Success role. You will provide support through calls, emails, and chats, handling customer queries and complaints efficiently. Ideal candidates are freshers with basic Excel knowledge and an interest in the logistics field. Join our team to help improve customer satisfaction and maintain accurate records through CRM software.

Qualifications

• Freshers with interest to work in a logistics-based company.
• Ability to resolve customer complaints in a timely manner.

Responsibilities

• Provide customer support through phone calls, emails, or chats.
• Handle customer queries via phone calls, emails, and chats.
• Coordinate with other teams for POD collection.
• Track line-haul vehicles using our intelligent dashboard.
• Maintain accurate records of all interactions using CRM software.
• Resolve customer complaints and issues in a timely manner.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain accurate records of all interactions using CRM software.

Skills

Customer support

Problem solving

Basic Excel Knowledge

Education

Any Graduate

Job description

Responsibilities

• Provide customer support through phone calls, emails, or chats.
• Handle customer queries via phone calls, emails, and chats.
• Coordinate with other team for POD(Proof of Delivery) Collection.
• Line-Haul Vehicle Tracking with our In-house Intelligent Dashboard.
• Resolve issues promptly and efficiently while maintaining a high level of professionalism.
• Resolve customer complaints and issues in a timely manner.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain accurate records of all interactions using CRM software.

Desired Candidate Profile

• Freshers with interest to work in Logistics based company.
• Basic Excel Knowledge.

Role

Customer Success, Service & Operations - Other

Industry Type

Courier / Logistics (Logistics Tech)

Department

Customer Success, Service & Operations

Employment Type

Full Time, Permanent

Role Category

Customer Success, Service & Operations - Other

Education

Any Graduate

Key Skills

VFRYT is a supply chain startup that offers digital forwarder services for modern-day logistics.