Customer Support Executive

Simplilearn; Bengaluru; On-site; INR 300,000 - 460,000; Full time

Job summary

Simplilearn is seeking a junior Customer Support Executive in Bengaluru to handle first-level queries and execute outbound SMS campaigns. The role requires clear communication, basic technical comfort, and attention to detail within a fast-paced EdTech environment.

You will work with CRM tools, track campaign metrics, and coordinate with internal teams to ensure timely responses and campaign success.

Qualifications

• Graduate in any discipline.
• 1–2 years of experience in customer support or operations.
• Good written and verbal communication skills.

Responsibilities

• Handle first-level customer queries and manage responses in a timely manner.
• Execute SMS campaigns as per plans and coordinate with teams.
• Maintain accurate records in CRM/ticketing systems.
• Escalate complex issues after applying SOPs and track metrics.
• Assist with content approvals and campaign timing when needed.

Skills

Communication

Attention to detail

Organized

Willing to learn

Education

Graduate in any discipline

Tools

CRM / ticketing tools

MS Excel / Google Sheets

SMS tools / dashboards

Job description

Job Title: Customer Support Executive (L1 Support & SMS Operations)

Experience: 1–2 years

Role Overview

We are looking for a junior Customer Support Associate to manage first-level customer queries and execute outbound SMS campaigns. The role requires strong communication skills, basic technical comfort, and attention to detail.

Key Responsibilities

Customer Support and SMS Campaign Management:

• Resolve standard issues using defined SOPs; escape complex cases appropriately.
• Ensure timely responses and high customer satisfaction.
• Maintain accurate records of interactions in CRM/ticketing tools.
• Execute SMS campaigns as per marketing/operations plans.
• Coordinate with internal teams for content approvals and campaign timing.
• Track basic campaign metrics (delivery, failures, responses) and share reports.

Required Skills & Qualifications

• Graduate in any discipline.
• 1–2 years of experience in customer support or operations
• Good written and verbal communication skills.
• Basic knowledge of CRM/ticketing tools and MS Excel/Google Sheets.
• Comfortable working with SMS tools/dashboards (training will be provided).
• Detail-oriented, organized, and willing to learn.

Preferred (Good to Have)

• Prior experience in a BPO or EdTech
• Exposure to bulk messaging or campaign tools.