Customer Support Executive

Rivera Manpower Services; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Incentives

Bonuses

Cab facility

Training & growth

Health insurance

Job summary

Rivera Manpower Services in Bengaluru is seeking a dynamic Customer Support Voice Executive to handle inbound and outbound calls, resolve queries, and provide a superior service experience. Excellent communication and problem-solving skills are essential, with flexibility for rotational/night shifts as required.

The role requires basic computer knowledge, a positive attitude, and the ability to work as part of a team to meet targets and uphold service quality.

Qualifications

• Excellent verbal communication in English is required.
• Strong listening and problem-solving abilities are essential.
• Ability to stay calm and professional with customers.
• Basic computer knowledge and typing skills are needed.
• Willingness to work rotational/night shifts if required.
• Team player with a positive attitude.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests efficiently.
• Provide accurate information about products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Escalate unresolved issues to the concerned department when required.
• Update customer interactions and call details in the system.
• Meet individual and team performance targets.
• Follow company policies, processes, and compliance guidelines.
• Maintain proper call etiquette and communication standards.

Skills

Excellent verbal communication

Active listening

Problem-solving

Calm and professional demeanor

Typing skills

Rotational/night shifts flexibility

Education

Undergraduate or Graduate

Job description

We are hiring for Top 10 Companies for UK shift with fixed off & best salary!

Job Description

Customer Support Voice Executive

Job Summary

We are looking for a dynamic and customer-focused Customer Support Voice Executive to handle inbound and outbound customer calls, resolve customer queries, and provide excellent service experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and the ability to handle customers professionally.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests efficiently.
• Provide accurate information about products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Escalate unresolved issues to the concerned department when required.
• Update customer interactions and call details in the system.
• Meet individual and team performance targets.
• Follow company policies, processes, and compliance guidelines.
• Maintain proper call etiquette and communication standards.

Required Skills

• Excellent verbal communication skills in English.
• Strong listening and problem-solving abilities.
• Ability to handle customers calmly and professionally.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts/night shifts if required.
• Team player with a positive attitude.

Eligibility Criteria

• Undergraduate or Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Prior experience in BPO, customer service, or voice process is an added advantage.

Preferred Experience

• Experience in International Voice Process or Domestic Voice Support.
• Experience handling US, UK, or Canada customers preferred.

Salary & Benefits

• Attractive salary package
• Incentives and performance bonuses
• Cab facility (if applicable)
• Training and career growth opportunities
• Health insurance and other company benefits

Work Location

Bangalore.

Shift Timings

Rotational Shift / Night Shift / Day Shift based on business requirements.

Contact Point :

Vijay- 9742630123

Shafiya - 7090973731