Customer Support Executive

Touch Consultants; Bengaluru; On-site; INR 190,000 - 240,000; Full time

Benefits offered by this job

Cab facility

5 days working

2 rotational days off

Job summary

Touch Consultants in Bengaluru is hiring Customer Support Executives for international chat and voice support. You will handle international customer calls and chat, resolve queries, and ensure an excellent customer experience.

Open to freshers or experienced candidates, with 5 days working and rotational night shifts. Cab facility and other benefits may apply as part of the package.

Qualifications

• Graduate and undergraduate candidates can apply.
• Freshers are welcome to apply.
• Candidates with any BPO experience are preferred.
• Excellent verbal communication skills.
• Good command of English.
• Basic computer knowledge.

Responsibilities

• Handle international customer calls or chat professionally.
• Understand customer queries and provide appropriate resolutions.
• Maintain excellent customer service and customer satisfaction.
• Follow defined processes, quality standards and company policies.
• Accurately document customer interactions.
• Meet productivity, quality and performance targets.

Skills

Verbal communication

English proficiency

Customer handling

Problem solving

Basic computer skills

Education

Graduate/Undergraduate

Job description

Virtual Interview For TOP MNC's IN BENGALURU LOCATION

Customer Support Executive

• *Job Type: Full-Time
• *Process: International Customer Support Profile.
• *Experience: Freshers & Experienced Both Can Apply.
• *Working Days: 5 Days Working
• *Shift: Rotational Shift
• *Location: Bengaluru

Job Description

We are hiring *Customer Support Executives* for an *International Chat And Voice*. The selected candidates will be responsible for handling international customer calls and Chat, resolving queries, providing accurate information, and ensuring an excellent customer experience.

Salary Package

• *Fresher - 17,000 to 18,500/month In hand
• *Experienced - 20,000 to 21,500/month In hand

Benefits

• - Cab facility available
• - 5 Days Working.
• - 2 rotational days off.

Responsibilities

• - Handle international customer calls Or Chat professionally.
• - Understand customer queries and provide appropriate resolutions.
• - Maintain excellent customer service and customer satisfaction.
• - Follow defined processes, quality standards, and company policies.
• - Accurately document customer interactions.
• - Meet productivity, quality, and performance targets.

Eligibility Requirements

• - Graduate and Undergraduate both can apply.
• - Freshers are welcome to apply.
• - Candidates with Any BPO experience are preferred.
• - Excellent verbal communication skills.
• - Good command of English.
• - Basic computer knowledge.
• - Strong customer-handling and problem-solving skills.
• - Comfortable working in night shifts.