Customer Support Executive

Broklet; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Performance bonuses

Growth opportunities

Friendly team environment

Ownership of customer experience

Job summary

Broklet in Bengaluru, India, seeks a proactive Customer Support Associate to handle tenant and owner inquiries, resolve listing issues, schedule visits, and guide users through Broklet features.

You will maintain logs, escalate complex issues to operations, and help improve the customer experience in a fast-growing startup. Prior support experience is preferred; patience, listening, and CRM/spreadsheet skills are essential.

Qualifications

• Patience and active listening to handle inquiries from tenants and owners.
• Ability to multitask across chats, calls, and platform queries.
• Proficient use of CRM tools and spreadsheets for logging interactions.

Responsibilities

• Respond to calls, WhatsApp messages, and platform queries.
• Solve issues related to listings, visits, availability, and account access.
• Guide users on how to use Broklet features and services.

Skills

Patience

Active listening

Customer-friendly

Multitasking

WhatsApp

Tools

CRM tools

Spreadsheets

Job description

1. Handle All User Queries (Tenants & Owners)

Respond to calls, WhatsApp messages, and platform queries

Solve issues related to listings, visits, availability, and account access

Guide users on how to use Broklet features and services

Provide professional and polite communication at all times

Help tenants schedule visits with property owners

Track scheduled visits and follow up for updates

Provide feedback to sales team about lead quality and visit status

Resolve listing problems, mismatched information, or payment doubts

Handle complaints about incorrect details, photos, or owner behaviour

Close tickets within defined timelines

Escalate complex issues to the operations or QC team

4. Owner Support

Assist owners with listing creation, updates, and corrections

Help them understand Broklet’s guidelines and quality standards

Walk them through features like dashboard, pricing updates, etc.

Handle renewal or visibility-related questions

Maintain call logs, issue reports, and daily support records

Update CRM sheets with resolved vs pending cases

Share daily summaries with the operations team

Track repeated user complaints and suggest improvements

6. Platform Monitoring

Identify bugs, errors, or user-flow problems

Report issues to the tech/product team with clear details

Monitor high-traffic periods and manage responses efficiently

7. Customer Experience Improvement

Collect feedback from users post-visit or post-support

Suggest improvements to product, listings, and communication flows

Support marketing team during launch campaigns with user handling

Requirements

Good patience, listening ability, and customer-friendly approach

Basic understanding of real estate (PG, flat, deposit, amenities)

Ability to handle multiple chats/calls at once

Good with WhatsApp, CRM tools, and spreadsheets

Fast learner with ability to understand the platform quickly

Comfortable working in a fast-paced startup environment

Prior customer support experience (optional but preferred)

What’s on Offer

Opportunity to define the customer experience of a growing startup

Learn real-world customer handling and operations

Friendly team environment with quick growth opportunities

Performance bonuses based on response time & user ratings

Chance to grow into Support Lead or Operations Associate