Customer Support Executive

POSIMYTH Innovations; Ahmedabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

POSIMYTH Innovations in Ahmedabad is seeking a Customer Support Executive who is passionate about helping users and delivering an exceptional experience. You will respond to customer queries via email, live chat, and support tickets, resolve issues promptly, and escalate technical problems when required.

You will collaborate with internal teams, learn our products, and provide accurate guidance to users while exploring AI tools to boost productivity.

Qualifications

• Excellent written and verbal English communication skills.
• Fresher to 6 months of experience.
• Basic knowledge of HTML & CSS.
• Good problem-solving and interpersonal skills.
• Customer-first mindset with a willingness to learn.
• Enthusiasm for exploring and using AI tools in daily work.

Responsibilities

• Respond to customer queries via email, live chat, and support tickets.
• Resolve customer issues promptly and professionally.
• Escalate technical issues when required.
• Collaborate with internal teams to ensure customer satisfaction.
• Learn our products and provide accurate guidance to users.
• Use and explore AI tools to improve productivity and customer support.

Skills

Communication skills

English proficiency

HTML & CSS basics

Problem-solving

Interpersonal skills

Willingness to learn

Tools

HTML & CSS basics

Job description

We are looking for a Customer Support Executive who is passionate about helping users and delivering an excellent customer experience. If you have strong communication skills, basic technical knowledge, and are eager to learn and explore AI tools, we'd love to hear from you.

Responsibility

• Respond to customer queries via email, live chat, and support tickets.
• Resolve customer issues promptly and professionally.
• Escalate technical issues when required.
• Collaborate with internal teams to ensure customer satisfaction.
• Learn our products and provide accurate guidance to users.
• Use and explore AI tools to improve productivity and customer support.

Requirements

• Fresher to 6 months of experience.
• Excellent written and verbal English communication skills.
• Basic knowledge of HTML & CSS.
• Good problem-solving and interpersonal skills.
• Customer-first mindset with a willingness to learn.
• Enthusiasm for exploring and using AI tools in daily work.