Customer Support Executive

Aparna Constructions And Estates; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

Aparna Constructions And Estates is seeking a proactive customer-care coordinator to manage site visits and customer interactions in Hyderabad. You will coordinate with projects, APMS, and PMC teams, respond to customization inquiries, and ensure timely snag lists before handover.

The role requires B.Tech/BE (Civil) or MBA with 3–7 years in real estate customer care, strong communication in English/Telugu/Hindi, and solid data handling and PowerPoint skills.

Qualifications

• Educational qualification: B.Tech/BE with Civil specialization or MBA.
• Relevant experience: 3–7 years in Real Estate customer care.
• Key behaviours include strong communication, listening, attention to detail, and teamwork.

Responsibilities

• Coordinate site visits for customers and communicate product details.
• Respond to customization inquiries and maintain timely communications.
• Attend unit inspections and create snag lists before handover to customers.
• Coordinate with interdepartmental teams (Projects, APMS, PMC) to ensure smooth execution.
• Report project progress and issues to the Site Manager.

Skills

Customer communication

Active listening

Detail orientation

Negotiation

Teamwork

Education

B.Tech/BE Civil

MBA

Tools

Microsoft Office

PowerPoint

Data analysis

Job description

Role Summary

The role entails coordinating customer site visits, facilitating effective communication, and managing unit inspections. Responsibilities include responding to customization inquiries, creating snag lists, coordinating with interdepartmental teams, and providing regular reports to the Site Manager.

Internal Interfaces & External Interfaces

• Engineering
• MEP
• Finance
• Customer Relations
• Customers
• APMS
• PMC

Job Requirements

Educational Qualification: B.Tech/BE with a specialization in Civil Engineering or MBA Relevant Experience: 3-7 years in Real Estate customer care Key Behaviours:

• Customer Communication (English, Telugu, Hindi preferred)
• Knowledge of customer service principles and practices
• Excellent listening skills
• Attention to detail
• Great negotiation and problem-solving skills
• Teamwork and ability to work under pressure

Knowledge/ Technical Skills:

• Knowledge of Microsoft Office
• Experience in collecting and analysing data
• Excellent PowerPoint skills
• Strong aptitude

Roles and Responsibilities

Operations

1. Site Visits and Customer Care:
   • Coordinating site visits for customers.
   • Understanding products and effectively communicating product details to customers.
2. Customer Communication: Respond to customer communications regarding customizations promptly and effectively.
3. Unit Inspections and Snag List Creation:
   • Attend unit inspections to ensure quality standards are met.
   • Create snag lists for every unit before handing it over to customers.
4. Coordination with Departments:
   • Coordinate with interdepartmental teams including Projects, APMS, and PMC to complete the work and ensure smooth execution.
5. Reporting:
   • Report directly to the Site Manager regarding project progress and any issues encountered during the process.

Customer Relationship

• Maintaining all customer relationships to ensure Aparna is a priority choice.