Customer Support Associate/ Walmart Seller Support, PUNE - ( Job ID - 24184)

EH Jobs; Maharashtra; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Free cab facility

Job summary

EH Jobs in Pune is seeking a Seller Support Executive – E-commerce to assist sellers on our platform. The role is an in-office position with local candidates only, offering a competitive CTC up to ₹32,000 and a 5.5-day work week.

You will handle merchant queries, resolve account or order issues, and strive for high CSAT scores. The position includes a free cab facility for odd hours and requires experience in e-commerce or international customer support.

Qualifications

• Experience in e-commerce or customer service (domestic/international)
• International customer support experience required
• Flexibility for rotational shifts and week-offs

Responsibilities

• Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• Troubleshoot account, listing, and order issues following guidelines.
• Escalate and coordinate with other teams for technical queries.
• Maintain logs of interactions and CSAT targets

Skills

E-commerce experience

Customer service

International support

Job description

Job Title: Seller Support Executive – E-commerce

Location: Pune (In-Office | Local Candidates Only)

Salary: Up to ₹32,000 CTC

Employment Type: Full-Time (5.5 Days/Week)

Role Overview

We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

Key Responsibilities

• Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• Troubleshoot account, listing, and order issues following standard guidelines.
• Escalations management and inter-team coordination for technical queries.
• Maintain logs of customer interactions and performance/CSAT targets.

Eligibility & Skills

• Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.
• Flexibility: Open to rotational shifts and rotational week-offs.
• Cab Facility: Free 2-way cab provided (including odd hours).
• Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round)