Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Kolkata District; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a customer service professional to handle inquiries and resolve issues with a focus on delivering exceptional support across multiple channels.

The role involves collaborating with internal teams, maintaining product knowledge, and identifying upsell opportunities while keeping detailed records of interactions and transactions. Strong communication, problem-solving, and adaptability are essential in this fast-paced environment.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Aufgaben

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Tech proficiency

Adaptability

Tools

CRM software

Computer systems

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.