Customer Support Associate - Chat Process

Firstsource; Bengaluru; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Incentives based on performance

UK rotational shifts

Job summary

Firstsource Solutions is seeking enthusiastic customer-focused candidates for an International Voice Process role in Bengaluru. You will handle inbound/outbound calls with international customers, resolve queries, provide product/service information, and ensure high customer satisfaction.

Shift: UK Rotational shifts. Location: Work from Office. Prior BPO experience is a plus; BE/BTech/BSc graduates are not eligible for this role. Excellent English communication and CRM familiarity are required.

Qualifications

• Freshers and experienced candidates can apply.
• Prior BPO/Customer Support experience is an advantage.
• Excellent communication in English and ability to handle international customers.

Responsibilities

• Handle customer calls professionally and efficiently.
• Resolve customer queries, complaints, and requests.
• Provide accurate information about products/services.
• Maintain quality standards and call KPIs.
• Update customer records in CRM systems.
• Escalate unresolved issues to relevant teams.
• Follow communication scripts and process guidelines.
• Ensure customer satisfaction and positive experience.

Skills

Excellent verbal communication

Active listening

Interpersonal skills

Basic computer knowledge

Typing and multitasking

Willingness to work shifts

Experience in voice support

Education

BE/BTech/BSc/Postgraduates not eligible

Tools

CRM tools

Job description

ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100

Eligibility:*

• Freshers 10/ 10+2/Graduation only: no BE/BTech/BCA
• Fresher/ Experienced -excellent communication skills
• Voice process

Job Summary

We are looking for enthusiastic and customer-focused candidates for an International Voice Process role. The candidate will handle inbound/outbound calls with international customers, resolve queries, provide product/service information, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle customer calls professionally and efficiently
• Resolve customer queries, complaints, and requests
• Provide accurate information about products/services
• Maintain quality standards and call KPIs
• Update customer records in CRM systems
• Escalate unresolved issues to relevant teams
• Follow communication scripts and process guidelines
• Ensure customer satisfaction and positive experience

Required Skills

• Excellent verbal communication in English
• Good listening and interpersonal skills
• Ability to handle international customers politely
• Basic computer knowledge
• Typing and multitasking skills
• Willingness to work in rotational/night shifts

Eligibility

• BE/BTECH/BSC/POSTGRADUATES Freshers are not eligible
• Freshers and experienced candidates can apply
• Prior BPO/Customer Support experience is an advantage

Preferred Qualifications

• Experience in voice support/customer service
• Familiarity with CRM tools
• Strong problem-solving ability

Work Details

• Shift: UK Rotational shifts
• Location: Work from Office
• Week Offs: Rotational
• Salary: Based on experience and company standards
• Attractive incentives based on performance