Customer Support Associate _Axis

Nexgenhiringexperts; Visakhapatnam; On-site; INR 200,880 - 212,040; Full time

Benefits offered by this job

Performance-based incentives

Opportunity to work with a reputed organization

Job summary

A leading customer support firm in Visakhapatnam is looking for a Customer Support Associate. This full-time role requires excellent English and manageable Hindi skills. Responsibilities include handling customer queries through semi-voice channels and providing top-notch service related to banking products. Competitive salary of ₹18,000 to ₹19,000 per month along with performance-based incentives is offered.

Qualifications

• Minimum 1 year of experience in any domain.
• Proficiency in English and manageable Hindi is mandatory.

Responsibilities

• Handle customer queries through semi-voice support channels.
• Deliver a high standard of customer service with clarity and efficiency.
• Resolve customer concerns related to banking products and services.
• Ensure compliance with company policies and procedures.

Skills

Excellent English

Manageable Hindi

Strong communication skills

Problem-solving skills

Ability to handle customer queries in a fast-paced environment

Education

Graduate or Postgraduate in any field

Job description

About the job Customer Support Associate _Axis

Job Description: Customer Support Associate Axis Process at Concentrix

Position Overview
Join Concentrix as a Customer Support Associate for the Axis process in Vizag. This role is semi-voice and involves providing excellent customer support.

Key Responsibilities

• Handle customer queries through semi-voice support channels.
• Deliver a high standard of customer service with clarity and efficiency.
• Resolve customer concerns related to banking products and services.
• Ensure compliance with company policies and procedures.

Qualifications

• Education: Graduate (G) or Postgraduate (PG) in any field.
• Experience: Minimum 1 year of experience in any domain.

Skills Required

• Proficiency in English (Excellent) and Hindi (Manageable).
• Strong communication and problem-solving skills.
• Ability to handle customer queries effectively in a fast-paced environment.

Salary and Benefits

• Salary: 18,000 to 19,000 per month plus performance-based incentives.
• Employment Type: Full-time, permanent.
• Opportunity to work with a reputed organization and grow your career.
• Semi-voice process for customer support.
• Salary up to 19,000 + incentives.
• Requires 1 year of experience in any domain.
• Excellent English and manageable Hindi are mandatory.