Sr. Process Associate Semi Voice Process

Nexgenhiringexperts; Hyderabad; On-site; INR 280,000 - 320,000; Full time

Benefits offered by this job

2-way cab facility

Job summary

Nexgenhiringexperts is hiring a Sr. Process Associate for a Domestic Semi Voice process based in Visakhapatnam (MVP). The role requires fluent English communication, working Hindi, and at least 1 year of relevant experience handling banking queries such as transactions, debit and credit cards. Rotational day shifts and cab facility are provided.

Join us to resolve customer queries efficiently while adhering to process standards and delivering quality service in the banking sector.

Qualifications

• Minimum 1 year of on-paper experience in any domain.
• Excellent English communication and working knowledge of Hindi.

Responsibilities

• Handle inbound/outbound semi-voice calls to assist customers with banking queries.
• Provide solutions related to banking transactions, debit cards, and credit cards.
• Maintain quality by following process guidelines and ensuring customer satisfaction.

Skills

English communication

Hindi communication

Education

Any Graduate or Postgraduate

Job description

Sr. Process Associate Semi Voice Process

About the job Sr. Process Associate Semi Voice Process

Job Title: Sr. Process Associate Semi Voice Process

Location: Visakhapatnam (MVP) Candidates must reside within a 25km radius

Salary: 2.8 LPA (In Hand 17k) + Incentives (Based on Performance)

Job Type: Permanent, Full-Time

Job Summary:We are looking for a Sr. Process Associate to join our Domestic Semi Voice process in the banking sector. The ideal candidate should have excellent communication skills in English and above-manageable skills in Hindi. A minimum of 1 year of on-paper experience in any domain is required. The role involves resolving customer queries related to banking transactions, debit cards, and credit cards.

Key Responsibilities:

• Handle inbound/outbound semi-voice calls to assist customers with their banking queries.
• Provide solutions related to banking transactions, debit cards, and credit cards.
• Ensure customer satisfaction by adhering to process guidelines and maintaining quality standards.

Requirements:

• Experience: Minimum 1 year of on-paper experience in any domain.
• Skills: Excellent communication skills in English and above-manageable skills in Hindi.
• Education: Any Graduate or Postgraduate.
• Shift: Rotational Day Shift (between 9 am to 9 pm) with one rotational week off.
• Age: Up to 38 years.
• Transportation: 2-way pickup and drop cab facility.

Additional Information:

• Notice Period: Immediate joiners preferred.
• Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months' pay slips, All educational documents.
• Bond: No bond requirement.