Customer Support Associate

Skill Veda; New Delhi; On-site; INR 500,000 - 550,000; Full time

Job summary

A leading educational company in New Delhi is seeking a Customer Success Associate (Entry Level Internship). You will provide outstanding support to travelers, simplifying their visa application journey. Ideal candidates will have at least 6 months of customer-facing experience and exceptional communication skills in English and Hindi. This role requires a graduate degree and a willingness to work rotational shifts. Compensation is competitive at 5 LPA to 5.5 LPA.

Qualifications

• This role is only for graduates; postgraduate candidates should not apply.
• Experience: At least 6 months in a customer calling or chat role.
• Willingness to work rotational shifts and week-offs.

Responsibilities

• Delivering timely and professional support across multiple channels.
• Resolving visa-related concerns and inquiries with empathy and accuracy.
• Documenting every interaction in our CRM system.

Skills

Exceptional spoken and written English communication

Fluent in Hindi

Customer-oriented attitude

Proactive problem-solving ability

Experience in a customer calling or chat role

Education

Graduate degree

Tools

CRM systems

Job description

Overview

Job Role: Customer Success Associate

Company: Skill Veda

Location: New Delhi, Delhi, India

Compensation: 5 LPA-5.5 LPA (Including PF and PGDM monthly fees of INR 6,666)

Eligibility and Requirements

• This role is only for graduates; postgraduate candidates should not apply
• You should have exceptional spoken and written English communication
• You will be pursuing a PGDM along with this job role; this is mandatory and non negotiable

Job Requirements

As a Guest Delight Associate at Atlys, you’ll be the first point of contact for travelers, providing outstanding support through phone, chat, and email. You’ll help simplify the visa application journey by resolving queries, ensuring a seamless and satisfying customer experience. You are a right fit, if you’re passionate about helping people and thrive in a fast-paced, customer-focused environment. You’re empathetic, detail-oriented, and committed to providing the best possible service.

Responsibilities

• Delivering timely and professional support across multiple channels (calls, chat, email).
• Resolving visa-related concerns and inquiries with empathy and accuracy.
• Gaining and applying in-depth knowledge of Atlys' visa products and services.
• Collaborating with internal teams to address and close customer issues quickly.
• Documenting every interaction in our CRM system to maintain clear and accurate records.
• Following up with customers to ensure their concerns are fully resolved.
• Identifying gaps or inefficiencies in current processes and suggesting improvements.
• Staying current on visa regulations, travel policies, and Atlys product updates.
• Using customer support tools effectively to optimize service quality and response time.

Ideal Candidate

• Experience: At least 6 months in a customer calling or chat role
• Communication Skills: Fluent in both English and Hindi, with strong verbal and written communication
• Problem-Solving Ability: A proactive and calm approach to resolving customer issues
• Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction
• Tech Savviness: Comfort using CRMs and support tools for efficiency
• Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break)
• Attention to Detail: Excellent documentation and organisational skills
• Supportive Nature: Confidence and clarity when guiding customers through their visa process

How to Apply

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Job Details

• Seniority level: Entry level
• Employment type: Internship
• Job function: Management and Manufacturing
• Industries: Education

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