Customer Service Specialist

Skill Veda; Bengaluru; On-site; INR 900,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Maternity & paternity leave

21 annual paid leaves

Meals on the house

Job summary

A dynamic tech company in Bengaluru is seeking Support Consultants who will provide expert guidance and support to clients post-launch. The role requires strong communication skills, the ability to handle customer inquiries, and familiarity with SaaS products. Candidates should possess a graduate degree and be willing to work in a fast-paced environment. The position offers a competitive package including healthcare coverage, generous leave policies, and a people-first culture.

Qualifications

• Must be a graduate; postgraduate candidates should not apply.
• Willingness to work in a fast-paced startup environment.
• Experience in SaaS product onboarding is an advantage.

Responsibilities

• Configure the product to meet customer requirements.
• Handle client interactions and capture requirements.
• Perform quality checks on deliverables and conduct UAT.
• Provide Root Cause Analysis for critical tickets.

Skills

Exceptional spoken and written English communication skills

MS Excel proficiency

Understanding of the FMCG business model

SaaS product onboarding and support

Education

Graduate degree

Job description

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Compensation: 9 LPA-10 LPA (10% Variable) (Including PF and PGDM monthly fees of ₹6,666)

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the PGDM program along with this job is mandatory and non‑negotiable.

About the role

At Bizom, customer obsession isn’t just a phrase — it’s how we operate. We’re looking for high‑energy, curious, and driven Support Consultants who enjoy solving complex customer challenges and working closely with enterprise clients.

In this role, you’ll be part of the Customer Success Support team for one of our largest international clients, supporting users across multiple countries and ensuring a seamless post‑go‑live experience.

You’ll work at the intersection of technology, customers, and internal teams, helping users adopt the product successfully while meeting strict SLAs and quality benchmarks.

Your role & responsibilities

• Understand software architecture and configure the product to meet customer requirements.
• Work with master data, service requests, and troubleshoot data‑related issues.
• Handle client interactions, capturing requirements and coordinating with internal teams.
• Collaborate with internal stakeholders and clients to identify issues and provide technical assistance within defined SLAs.
• Help customers generate reports and provide expert guidance on product usage.
• Perform quality checks on deliverables and conduct UAT, ensuring client sign‑off.
• Drive user adoption post go‑live and share regular updates with clients.
• Monitor tickets raised on the support tool and ensure timely, effective resolution.
• Provide Root Cause Analysis (RCA) for critical tickets and incidents.
• Maintain documentation including FAQs and address knowledge gaps.
• Coordinate with internal and client stakeholders for web/app upgrades and ensure smooth releases.
• Document end‑to‑end test cases for change requests (CRs) and feature upgrades.

Requirements

• Excellent written and verbal communication with strong documentation skills.
• Computer‑ and mobile‑savvy with working knowledge of MS Excel.
• Understanding of the FMCG business model.
• Willingness to work in a fast‑paced, high‑pressure startup environment.
• Experience in SaaS product onboarding and support is a strong advantage.

Why us

• People‑first culture built on trust, ownership, and collaboration.
• Freedom to experiment, learn from failures, and grow without micromanagement.
• Open culture — easy access to leaders, mentors, and peers across teams.
• Strong belief in collective success and continuous learning.

What you will get

• Comprehensive healthcare coverage.
• Maternity & paternity leave — because family comes first.
• 21 annual paid leaves to recharge and reset.
• Meals on the house through our in‑house cafeteria.

What you won’t get

• No spoon‑feeding — ownership is expected and encouraged.
• No blame games — only accountability and learning.

Please feel free to share your resume at [e-mail]