Customer Support Specialist

Skill Veda; Bengaluru; On-site; INR 550,000 - 700,000; Full time

Benefits offered by this job

Stock option scheme

Health insurance

Generous leave policy

Work-from-home days

Modern office environment

Macbooks and external monitors

Job summary

A growing software startup in Bengaluru is seeking a customer support role to onboard new clients, manage queries, and facilitate tax filings. Ideal candidates must be graduates with exceptional English communication skills and should be pursuing a PGDM. Competitive compensation, stock options, and health insurance are offered.

Qualifications

• The role is only for graduates; post-graduate candidates shouldn’t apply.
• Exceptional spoken and written English communication skills required.
• PGDM along with job role is mandatory and non-negotiable.

Responsibilities

• Onboard new customers converted by the sales team.
• Respond to customer queries throughout the day.
• Call customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and service bookkeepers/accountants.
• Resolve complaints and issues raised by customers.
• Provide feedback on process improvements to the Product team.

Skills

Exceptional spoken and written English communication

Education

Graduate degree

Job description

Overview

About Inkle: Software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We are on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. It was launched in 2022, and already serves well over 500 US companies, and we’re growing fast. We’re backed by leading global VC funds.

Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666)

Shift timings: 5 PM to 2 AM IST with commute service

Responsibilities

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuously feed back process improvements to the Product team so they can build them.

Qualifications

• This role is only for graduates; post-graduate candidates shouldnt apply
• You should have exceptional spoken and written English communication
• You will be doing PGDM along with this job role, this is mandatory and non negotiable

Benefits

• Stock option scheme - all employees receive generous stock options with very favourable terms.
• Health insurance - all employees are covered under Group Medical Insurance policy.
• It has a very generous leave policy. This includes 1 day of Period Leave per month for all female employees.
• All employees are granted 10 work-from-home days (per year pro-rated). This is on top of their leave.
• A comfortable, fun and safe office environment in the heart of Bangalore with great transport links and eateries nearby.
• All employees receive Macbooks and external monitors as required.

How to apply

Please feel free to share your resume at [e-mail]