Chat Support Associate | Non Voice process

Talent Acquaintance; Ahmedabad District; Sur place; INR 350 000 - 500 000; Plein temps

Résumé du poste

Talent Acquaintance in Ahmedabad is seeking a Customer Support Executive to handle inquiries and resolve issues professionally across multiple channels. You will collaborate with internal teams to enhance the customer experience and maintain accurate records of interactions.

The ideal candidate has excellent communication, can work in a fast-paced environment, and demonstrates problem-solving and analytical skills.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Proficiency with computer systems

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.