Chat Support Associate | Non Voice process

Talent Acquaintance; Nagpur District; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues across multiple channels in a fast-paced environment.

You will collaborate with internal teams, develop product knowledge, and look for upsell opportunities while maintaining accurate records of interactions. This role requires strong communication, problem-solving, and adaptability in Nagpur, Maharashtra.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication

Interpersonal

Problem solving

Analytical

Attention to detail

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.