Chat Support Associate | Non Voice process

Talent Acquaintance; Indore District; Sur place; INR 250 000 - 380 000; Plein temps

Résumé du poste

Talent Acquaintance in India is seeking a customer service professional to join our team. The role focuses on handling inquiries, delivering high-quality support across channels, and maintaining detailed records of interactions.

The ideal candidate will communicate effectively, solve problems, and collaborate with internal teams to improve the customer experience while staying organized in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Attention to detail

Organizational skills

Outils

Software proficiency

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.