Chat Support Associate | Non Voice process

Talent Acquaintance; Mumbai; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Talent Acquaintance in Mumbai seeks a customer support professional to handle inquiries and resolve issues with calm professionalism across phone, chat, and email channels. You will develop in-depth knowledge of our products and services to provide accurate information and effective solutions to customers.

In this fast-paced role, you will collaborate with internal teams to enhance the overall customer experience, identify upsell opportunities, and maintain precise records of interactions and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving

Analytical thinking

Adaptability

Attention to detail

Outils

Microsoft Office

CRM software

Computer systems

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.