Customer Support Associate

Nexgenhiringexperts; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

One-way cab facility

Job summary

A leading recruitment firm in Hyderabad is looking for a Customer Support Associate to provide high-quality customer service via telephone, email, and instant messaging. The ideal candidate should have at least 6 months of international voice experience and an excellent command of English. This full-time role involves 24/7 rotational shifts, with offered benefits including one-way cab facility.

Qualifications

• Minimum of 6 months of international voice experience required.
• Ability to troubleshoot customer problems effectively.

Responsibilities

• Provide customer support via phone, email, or instant messaging.
• Serve as the primary contact for inbound customer issues.
• Track and document inbound support requests.

Skills

Excellent command of English

Customer service

Job description

About the job Customer Support Associate

Job Title: Customer Support Associate ( FRESHERS & EXPERIENCED CANDIDATES )

Company: Sutherland & Airbnb

• Up to 4 LPA (Experienced Candidates)
• 2.5 to 3.5 LPA (Freshers)

Job Type: Full-time

Shift: 24/7 Rotational Shift with 2 Rotational Week Offs

Experience Requirements:

• Minimum of 6 months of international voice experience required.
• Excellent command of English.

Job Summary:Join our team as a Customer Support Associate, where you will provide top-notch customer service to consumers via telephone, instant messaging, and email. You will be responsible for handling customer inquiries, resolving basic support issues, and escalating more complex problems to the appropriate product support specialists.

Key Responsibilities:

• Provide customer support by phone, email, or instant messaging to consumers.
• Serve as the primary contact for inbound customer issues, escalating technical product-related issues as needed.
• Process a high volume of inquiries related to FIS products and services, aiming to resolve a targeted percentage of these inquiries.
• Troubleshoot customer problems, identify the root cause, and utilize tools and resources effectively to resolve issues.
• Follow up on escalated issues with coaching and mentoring to enhance overall knowledge and problem-solving skills.
• Track and document inbound support requests, ensuring proper notation of customer issues.
• Update customer information accurately and meet quality standards, adherence to schedule, and average handling time.
• Provide guidance and/or mentoring to less experienced Customer Service Associates as needed.
• Perform other related duties as assigned.
• One-way cab facility available.

Application Process:Interested candidates are invited to submit their resume and cover letter to [e-mail] or contact us at 9063238178.