Customer Support Assistant

KeepCalling LLC; Kottayam; Hybrid; INR 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Fixed schedule from 10:30 AM to 6:30 PM

Remote training

Collaborative work environment

Exposure to an international environment

Job summary

KeepCalling LLC is hiring a remote Customer Relations Assistant to support customers via calls, chat, and email. The role, based in Kerala (Kottayam preferred), involves utilizing various software tools to provide effective solutions and manage customer interactions.

Ideal candidates should have strong English communication skills, computer literacy, and experience in customer service is preferred. The position offers a competitive salary, a fixed schedule from 10:30 AM to 6:30 PM, and remote training by experienced specialists.

Qualifications

• Experience in a similar role would be a plus.
• The candidate must have a laptop and excellent internet connection.

Responsibilities

• Handle outbound and inbound calls regarding services.
• Provide telephone, chat, and email support to customers.
• Assist customers with processing online orders and troubleshooting problems.
• Identify and elevate priority issues.
• Verify customer account information.
• Route calls to the appropriate resource.
• Follow up customer calls where necessary.
• Complete test calls for connection issues.

Skills

Excellent oral and written English communication skills

Fast and correct typing skills

Computer literacy

Telephone, chat, and email etiquette skills

Ability to manage difficult customer situations

Analytical skills for problem-solving

Job description

KeepCalling has an excellent full-time position as a remote Customer Relations Assistant in the Kerala area (Kottayam preferred), part of our international Operations department.

Customer Relations Assistants communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions in a fast-paced environment.

The position is available in a “Work from Home” model where CS Assistants are expected to work from a home location approved by KeepCalling for all scheduled hours. It is the responsibility of the CS Assistants to ensure uninterrupted internet connectivity and a work‑like environment at home location so that associates can deliver their best in terms of productivity and quality.

Job Requirements:

• Excellent oral and written English communication skills are required;
• Fast and correct typing skills;
• Experience in a similar role would be a plus;
• Computer literacy and the ability to learn customer service software applications;
• Telephone, chat, and email etiquette skills.
• The ability to manage difficult customer situations, to respond promptly to their needs, solicit feedback to improve service;
• The ability to analyze the various parts of a problem properly and develop logical solutions;
• The ability to analyze orders and detect potentially fraudulent transactions;
• The candidate must have a laptop and excellent internet connection;

Responsibilities:

• Handle outbound and inbound calls regarding our services
• Provide telephone, chat, and email support to customers;
• Assist customers with processing their online orders and troubleshooting problems;
• Identify and elevate priority issues;
• Verify customer account information;
• Route calls to the appropriate resource;
• Follow up customer calls where necessary;
• Complete test calls for connection issues;

We Proudly Offer:

• Competitive salary, depending on skills and experience;
• 10:30 am to 6:30 pm fixed schedule, some weekends, no overnight shifts;
• Remote training performed by senior customer support specialists;
• An open and collaborative environment encouraging professional development;
• Exposure to an international environment in a company with multifaceted global operations.