Customer Support and Sales

TP; Mohali; On-site; INR 315,000 - 385,000; Full time

Job summary

TP in Mohali, Punjab, invites applications for a Customer Support & Sales Associate in our International Chat Process. This role focuses on helping customers via live chat across global markets.

You will assist with web hosting, domain registration, billing and digital products, and identify upsell opportunities. Graduates welcome; freshers & experienced both. 24/7 rotational shifts, 5 days a week, immediate joiners preferred. Excellent English required and strong multitasking abilities.

Qualifications

• Excellent written and verbal English communication skills.
• Good typing speed with accuracy.
• Strong problem-solving and multitasking abilities.
• Comfortable working in a target-driven environment with rotational shifts.

Responsibilities

• Handle live chat queries and provide effective resolutions.
• Assist international customers with web hosting, domain registration, billing and other digital product queries.
• Recommend relevant products, upgrades and add-ons based on customer needs.
• Identify upsell and cross-sell opportunities during chats.
• Manage multiple chats simultaneously while maintaining service quality.
• Troubleshoot basic technical issues and provide solutions.
• Achieve sales targets and CSAT/SLA benchmarks.
• Maintain professional communication and superior customer experience.

Skills

Excellent English communication

Typing speed

Multitasking

Sales-oriented

Target-driven environment

Rotational shifts

Education

Graduation

Job description

WE ARE HIRING CUSTOMER SUPPORT & SALES ASSOCIATE

International Chat Process | Mohali

Location: Mohali, Punjab

Salary: Up to 3.5 LPA (Fixed) + Attractive Sales Incentives

Working Days: 5 Days a Week

Shift: 24/7 Rotational Shifts

Qualification: Graduation Mandatory

Experience: Freshers & Experienced Both Can Apply

Immediate Joiners Preferred

About the Role

We are looking for enthusiastic, customer-oriented and sales-driven individuals to join our International Chat Support team.

As a Customer Support & Sales Associate, you will interact with international customers through live chat, assist them with their queries related to web hosting, domain registration, billing and digital products, and recommend suitable products or upgrades based on their requirements.

This role offers an excellent opportunity to work with global customers while developing your customer service, communication and sales skills.

Key Responsibilities

• Handle customer queries through live chat and provide effective resolutions.
• Assist international customers with web hosting, domain registration, billing and other digital product-related queries.
• Understand customer requirements and recommend relevant products, upgrades and add-on services.
• Identify upselling and cross-selling opportunities during customer interactions.
• Manage multiple chat conversations simultaneously while maintaining service quality.
• Troubleshoot basic technical issues and provide appropriate solutions.
• Achieve assigned sales targets, customer satisfaction (CSAT) and service level (SLA) benchmarks.
• Maintain professional communication and deliver an excellent customer experience.

Eligibility Criteria

• Graduation is mandatory (any stream).
• Immediate Joiners Only
• Freshers and experienced candidates are welcome.
• Excellent written and verbal English communication skills.
• Good typing speed with accuracy.
• Strong problem-solving and multitasking abilities.
• Willingness to work in a target-driven environment and rotational shifts.