Customer Support Advisor

TP; Mohali; On-site; INR 240,000 - 360,000; Full time

Job summary

TP in Mohali, India is seeking a support specialist to provide exceptional customer service to international clients via email, chat, and back-office support. You will resolve issues, collaborate with internal teams, and maintain accurate CRM records.

The role is entry level with 0–1 year experience in international BPO or call centre, focusing on non-voice processes. Strong chat skills and ability to work in a fast-paced environment are essential.

Qualifications

• 0-1 year experience in an international BPO or call centre.
• Proficiency in handling international non-voice processes such as email, chat support.
• Strong understanding of the chat process and ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through email, chat, and back office support to international clients.
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
• Maintain accurate records of all interactions with customers using our CRM system.

Skills

Email support

Chat support

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibilities :

• Provide exceptional customer service through email, chat, and back office support to international clients.


• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.


• Collaborate with internal teams to ensure seamless communication and efficient issue resolution.


• Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

• 0-1 year of experience in an International BPO or Call Centre environment.


• Proficiency in handling international non-voice processes such as email, chat support.


• Strong understanding of the chat process and ability to work effectively in a fast-paced environment.