Customer Support

Insight Advisors Private Limited; Pune District; On-site; INR 280,000 - 460,000; Part time

Job summary

Insight Advisors Private Limited, Aundh, Pune-based, is seeking a Customer Support professional for a 6-month contract.

You will receive and process orders, coordinate with customers and distributors, and ensure accurate pricing, delivery dates, and shipping schedules.

The role requires 2–5 years in customer service in an office setting, exposure to manufacturing, and familiarity with export order processing.

Qualifications

• 2–5 years of customer service experience in an office setting.
• Manufacturing industry experience preferred.
• Knowledge of US trade compliance including NAFTA and other free trade agreements.
• Excellent communication and attention to detail.

Responsibilities

• Receives and processes customer orders and inquiries.
• Maintains ongoing relationships with customers and commercial partners.
• Ensure orders are entered correctly with realistic delivery dates.
• Provide standard pricing, quotes, and product availability info.
• Act as a communication link between customers and commercial teams.
• Track order activity and coordinate with Logistics on deliveries.
• Leverage product knowledge to assist customers and territories.
• Maintain high level of customer service with few complaints.
• Coordinate with Production Control, Purchasing, and Shipping.
• Understand export order processing including ocean/air regulations and NAFTA.

Skills

Customer Service

Order Processing

Coordination

Pricing & Quoting

Product Availability

Delivery Tracking

Logistics Coordination

Production Control

Purchasing

Shipping

Export Order Processing

Microsoft Word

Microsoft Excel

SAP

Distributor Coordination

Education

High School Diploma

Associate or Bachelor's preferred

Tools

SAP

Job description

Designation: Customer Support
Location: Aundh, Pune
Contract: 6 Months
Education: Any Graduate
Experience: 2–5 Years of Customer Service Experience in an Office Setting
Industry Experience: Manufacturing Industry Experience Preferred

Skills

Customer Service | Customer Orders | Order Processing |Customer & Distributor Coordination | Pricing & Quoting | ProductAvailability | Schedule Information | Delivery Tracking | LogisticsCoordination | Production Control | Purchasing | Shipping | Export OrderProcessing | Microsoft Word | Microsoft Excel | SAP Preferred

Responsibilities

• Receivesand processes customer orders, inquiries covering items or productsordered.
  
• Maintainsan ongoing relationship with assigned customers and commercial partner.
  
• Responsiblefor ensuring that the order has been entered correctly and that thecustomer has received acknowledgment with a realistic delivery date.
  
• Providesstandard pricing and quoting, product availability, and scheduleinformation within established guidelines.
  
• Servesas communication link between customers and commercial to assureresponsiveness.
  
• Tracksorder activity and alerts appropriate stakeholders of any potentialdelivery problems. Partners with Logistics to expedite delivery ofselected orders.
  
• Usesknowledge of products, product availability, sales territories, andindividual customers to provide a key communications link to the customer.
  
• Maintaina high level of customer service as reflected by a low number of customercomplaints.
  
• Workclosely with Production Control, Purchasing, and Shipping to ensure ourcustomers’ needs are being met.
  
• Willneed to have basic knowledge of export order processing including oceanand air export shipment regulations and familiarity with NAFTA and otherfree trade agreements.
  

Qualifications and Experience

• HighSchool Diploma required. Associate's or Bachelor's degree in relevantfield preferred.
  
• Aminimum of 2-5 years of customer service experience in an office settingis required.
  
• Manufacturingcompany experience preferred.
  
• Preferredworking knowledge of US trade compliance including import and exportcompliance, ITAR, NAFTA, Other free trade agreements, Made in the USArules, Harmonized tariff rules.
  
• Musthave excellent communication skills and strong detail orientation.
  
• Capableof handling multiple priorities and adapting to change with ease.
  
• Willingto take on additional tasks and work effectively on a team.
  
• Proficiencyin Microsoft Word and Excel required, knowledge of SAP preferred.
  
• Abilityto rotate with other Service Representatives to provide holiday coverage.