Customer Support Executive

North American Consultancy; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

North American Consultancy in Pune is seeking a dedicated Customer Support Executive to join our team. The candidate will handle customer queries related to E-commerce for US and Canada clients, ensuring a positive customer experience.

The ideal candidate should have 1 to 3 years of customer support experience, be comfortable working night shifts, and possess strong communication skills. This full-time role offers the opportunity to engage with customers and resolve their concerns effectively.

Qualifications

• 1 to 3 years in customer support or E-commerce operations.
• Comfortable working in night shifts.
• Strong attention to detail with a high level of accuracy.

Responsibilities

• Handle inbound and outbound customer queries via email, chat and phone.
• Assist customers with order status, product information, returns, refunds and complaints.
• Resolve customer issues in a timely and professional manner.

Skills

Excellent verbal and written English communication skills

Problem-solving skills

Basic knowledge of MS Excel

Multitasking abilities

Education

Graduate in any discipline

Tools

Customer support platforms

Job description

Job Title: Customer Support

Company: North American Consultancy Pvt. Ltd.

Location: Pune (WFO)

Experience level: 1 to 3 years

Employment Type: Full-time

Shift: Night Shift

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer queries related to E-commerce platforms, providing prompt solutions and ensuring a positive customer experience for our US and Canada-based clients.

Roles & Responsibilities

• Handle inbound and outbound customer queries via email, chat and phone.
• Assist customers with order status, product information, returns, refunds and complaints.
• Resolve customer issues in a timely and professional manner.
• Maintain accurate records of customer interactions in the company system.
• Coordinate with internal teams to ensure quick resolution of issues. Follow company guidelines and quality standards while interacting with customers.
• Ensure high levels of customer satisfaction and service quality.
• Ability to manage multiple tasks in a fast‑paced environment.
• Time management skills with the ability to meet deadlines consistently. Effective communication skills to interact with customer, clients and internal teams.

Qualification & Experience

• 1 to 3 years in customer support or E‑commerce operations.
• Graduate in any discipline preferred.
• Comfortable working in night shifts.
• Immediate joiners or candidates with short notice period preferred. Strong attention to detail with a high level of accuracy.
• Adaptability to changing business needs and departmental priorities.

Preferred Skills

• Excellent verbal and written English communication skills.
• Prior experience in E‑commerce or other related field in customer support preferred.
• Ability to work in night shifts (US/Canada time zone).
• Good problem-solving and conflict-resolution skills.
• Basic knowledge of MS Excel tools and customer support platforms. Strong interpersonal and multitasking abilities.