Customer Support

Naukri E Hire Campaign; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Naukri E Hire Campaign in Bengaluru is seeking a role focused on managing the end-to-end quote-to-cash process from generation to collection. You will collaborate across teams to resolve billing issues, optimize revenue cycles, and strengthen client relationships through proactive communication and negotiation.

The ideal candidate has 3-5 years in a similar IT services/consulting role, with hands-on experience in billing systems and financial software.

Qualifications

• 3-5 years of experience in a similar role within IT services or consulting industry.
• Strong understanding of quote-to-cash processes, including billing systems and financial software applications.
• Excellent customer service skills with ability to build strong relationships with clients at all levels.

Responsibilities

• Manage the entire quote-to-cash process from generation to collection, ensuring timely and accurate processing.
• Collaborate with internal teams to resolve billing discrepancies and optimize revenue cycle management.
• Develop strong relationships with customers through excellent communication, negotiation, and problem-solving skills.
• Analyze sales data to identify trends, opportunities for growth, and areas for improvement.

Skills

Quote-to-Cash

Billing systems

Customer service

Negotiation

Problem solving

Tools

Billing software

CRM software

Job description

Roles and Responsibilities :

• Manage the entire quote-to-cash process from generation to collection, ensuring timely and accurate processing.
• Collaborate with internal teams to resolve billing discrepancies and optimize revenue cycle management.
• Develop strong relationships with customers through excellent communication, negotiation, and problem-solving skills.
• Analyze sales data to identify trends, opportunities for growth, and areas for improvement.

Job Requirements :

• 3-5 years of experience in a similar role within IT services or consulting industry.
• Strong understanding of quote-to-cash processes, including billing systems and financial software applications.
• Excellent customer service skills with ability to build strong relationships with clients at all levels.