Customer Success Trainee

ZöTok.AI; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

ZoTok.ai in Hyderabad is seeking a proactive Customer Success Trainee to join our onsite team. You will drive post-sales onboarding, train client staff, and ensure smooth implementation of ZoTok.ai for our clients.

This role suits individuals who enjoy engaging with people, translating technical concepts into practical steps, and delivering measurable outcomes. Local travel within Hyderabad is expected, with growth opportunities in CS or product support.

Qualifications

• MBA or equivalent degree in Business Administration or related field.
• 0–2 years of experience in Customer Success, Implementation, or Field Support.
• Excellent English and local language skills (Telugu, Hindi).
• Willingness to travel locally within Hyderabad for onsite implementations and training.
• Patience and ability to simplify technical concepts for non-tech users.

Responsibilities

• Serve as primary contact for clients, building strong relationships with key stakeholders.
• Understand client requirements to guide product usage, configuration, and integration.
• Conduct product demonstrations and provide guidance on ZoTok.ai solutions.
• Provide training to field executives and ground staff for effective use.
• Monitor product usage and offer ongoing support for adoption and satisfaction.
• Maintain clear communication throughout onboarding and implementation.
• Collaborate with product and tech teams to report feedback and improve usability.
• Keep accurate records of client interactions and onboarding progress in CRM.
• Support customers from onboarding to achieving first product usage and invoicing.

Skills

Communication

Multilingual communication

Relationship building

Customer centric

Education

MBA or equivalent degree

Tools

CRM software

Job description

About Us

Zotok.ai is transforming the order-to-cash cycle by simplifying supply chain operations directly over WhatsApp. Our AI-driven platform empowers businesses to operate more efficiently with smart automation, intuitive tools, and scalable support.

Job Title: Customer Success Trainee

Location: Hyderabad (Onsite)

Work Type: Full-time, Onsite

Role Overview

We are looking for a proactive and people-oriented Customer Success Trainee to join our growing team in Hyderabad. This role is critical to our post-sales process, ensuring smooth implementation of ZoTok.ai for our clients and delivering effective training to their ground-level staff. This position is perfect for individuals who thrive in dynamic environments and are eager to ensure customer satisfaction while driving business growth. You'll act as a bridge between our tech product and real-world users, making sure every customer feels confident and supported.

Key Responsibilities

• Act as the primary point of contact for clients, building and maintaining strong, long‑lasting relationships with key decision‑makers and stakeholders.
• Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
• Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
• Provide training to field executives and ground-level staff to ensure they are fully equipped to use ZoTok.ai effectively and independently.
• Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
• Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
• Collaborate with the internal product and tech teams to report user feedback and help improve platform usability.
• Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
• Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

Requirements

• Educational qualification: MBA or equivalent degree in Business Administration, Marketing, or related field.
• 0–2 years of experience in Customer Success, Implementation, or Field Support roles (Freshers with strong communication skills may apply).
• Excellent communication skills in English and local languages (Telugu/Hindi).
• Willingness to travel locally within Hyderabad for on‑site implementations and trainings.
• Patience, empathy, and the ability to simplify technical concepts for non‑tech users.

What You’ll Get

• Opportunity to work in a high‑growth startup environment.
• Hands‑on experience with AI‑driven supply chain technology.
• Direct exposure to customer interaction and product implementation.
• Room for career growth in Customer Success or Product Support roles.

Why Join Us?

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting‑edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.