Customer Success Specialist

Recooty Inc.; Indore District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Growth opportunities in leadership roles

Impactful work directly driving customer happiness

Job summary

A leading recruiting software provider in Indore is seeking a Customer Success Specialist to serve as the 'face' of the platform. This dynamic position involves conducting product demos, managing customer queries, and ensuring the quality of job postings. Candidates should have 1–3 years of experience in SaaS Sales, support, or account management, with exceptional communication skills and the ability to switch between technical and sales mindsets. Join a fast-moving team making a global impact!

Qualifications

• 1–3 years of experience in SaaS Sales, Customer Support, or Account Management.
• Comfortable learning new tools quickly.
• Ability to switch gears instantly between support and sales.

Responsibilities

• Host engaging video walkthroughs for prospective clients.
• Manage incoming queries via Intercom/Chat tools.
• Review and approve incoming job postings.
• Gather feedback and feature requests from users.

Skills

Exceptional written English

Verbal communication skills

Technical support mindset

Sales mindset

Attention to detail

Tools

CRM tools (HubSpot/Pipedrive)

Support tools (Intercom/Zendesk)

Job description

Location - Indore (The Cleanest City in India) About Recooty

Recooty is the world’s easiest recruiting software, helping thousands of growing businesses find and hire great talent. We are looking for a dynamic, versatileCustomer Success Specialist to act as the "face" of our platform. In this role, you will bridge the gap between our product and our users, guiding them from their very first visit all the way to becoming a successful, paid customer.

The Role

This is the perfect role for a generalist who hates doing the same thing all day. You will own the "front door" of Recooty. One hour you might be closing a deal on a live demo, the next you might be helping a user troubleshoot via chat, or ensuring the quality of jobs posted on our platform.

Key Responsibilities

1. Growth & Inbound Conversion (Sales)

• Conduct Product Demos: Host engaging video walkthroughs for prospective clients to showcase Recooty’s value, answering questions and tailoring the pitch to their specific hiring needs.
• Convert Leads: Proactively follow up with inbound trial users to convert them into paid subscribers.
• Consultative Selling: Acting not just as a salesperson, but as a hiring consultant who helps users understand how to maximize their recruitment ROI.

2. Customer Experience (Support)

• Live Chat Support: Manage incoming queries via Intercom/Chat tools with speed and empathy. You will be the first line of defense for technical questions and account help.
• Problem Solving: Troubleshoot user issues efficiently, escalating complex technical bugs to the engineering team when necessary.

3. Platform Quality & Operations

• Job Approval Management: Review and approve incoming job postings to ensure they meet Recooty’s guidelines. You are the gatekeeper of quality, preventing spam and ensuring a safe marketplace for candidates.
• Account Verification: Validate new company accounts to maintain platform integrity.

4. Product Feedback Loop

• Voice of the Customer: Since you talk to users more than anyone else, you will gather feedback, feature requests, and pain points to share with the Product Team to help shape the future of Recooty.

What We Are Looking For

• Experience: 1–3 years of experience in SaaS Sales, Customer Support, or Account Management.
• Communication: Exceptional written English (for Chat) and verbal communication skills (for Demos). You can explain complex software simply.
• Tech-Savvy: Comfortable learning new tools quickly. Experience with CRM tools (like HubSpot/Pipedrive) and Support tools (like Intercom/Zendesk) is a huge plus.
• The "Switch": The ability to switch gears instantly—going from a technical support mindset to a friendly sales mindset without missing a beat.
• Attention to Detail: Critical for the Job Approval aspect of the role.

Why Join Recooty?

• Impact: You won't be a cog in a machine. Your work directly drives revenue and customer happiness.
• Growth: This role offers a clear path into specialized Leadership roles (e.g., Head of Sales or Head of Customer Success) as the team expands.
• Culture: We’re a fast-moving, high-ownership team building a global hiring platform used across 100+ countries. At Recooty, your work creates worldwide impact.